Oyster Properties - Arnos Grove Estate Agent

I am with this agency since 2019. Also during the pandemic , they were very understanding and helpful. Kumar is really helpful when you need to find a house. Always answered my questions and is very patient. Whenever we had issues for maintenance or repairs always very prompt.Overall , we are really happy with Oyster Properties.

There are many repairs needed, some of which pose safety hazards. The agent has been unresponsive and his manager, Sajur, has ignored our complaint. It has been over a month and no one has followed up regarding the necessary repairs. This agency is terrible! Landlords should reconsider letting this agency manage their properties.Here are the specific issues we have encountered:- The dishwasher has not been functioning for the past three weeks, despite reporting it. No action has been taken.- When we moved in, the boiler did not work, leaving us without hot water and heating for six days.- There was a leak from the bathroom that extended into the kitchen due to faulty silicon.- There was another leak in the kitchen.- The main door has a large gap and cannot be secured, preventing us from accessing the garden.- The alarm system does not work.- The property was not properly cleaned, resulting in numerous bugs in the kitchen cabinet.- There have been multiple problems with the property that were not addressed or checked before it was rented out.

This is our first experience with oyster properties and we are so pleased to write this review. From viewing the property till finishing all the paper work online was amazing. Specially we were happy with Kumar who assisted us throughout the whole process and was always available for us which made this whole experience easy.

Very glad that I chose this agency. Manesh is a highly professional property consultant.He was very helpful all the way through buying my first property, he recommended good solicitors, always easy to reach him on the phone. But most importantly he got me the first viewing of the flat that I eventually got, when it was not even on the market yet!

A great experience with Oyster Properties.Kumar Gurung, our estate agent, was absolutely brilliant. Knowledgeable, straight up and equally willing and able to find a solution to every potential problem or hitch that came our way. Everything you could ask for from your estate agent.

I have rented a detached house from Oyster , which they didn’t do a proper inventory check out. There are many repairing needed and some even safety/ fire hazards. The agent - Kumar is not responsive and his manager Sajur ignore our complaint. It has been a month but no one follows up with all the repairs needed. Terrible agency! If all landlords would need to reconsider to let this agency to manage your properties, as they used tissue paper to stuff the hole on the wall and let the mould grows without action.

We worked with Kumar to take out a lease for a year. Kumar was very helpful and responsive to our queries and was happy to arrange and attend a few viewings so we could check over the property before we moved in. We are now happily renting. Thanks for your help.

I had very good experiences with Oyster Properties. The stuff is very friendly and helpful. Helping us to solve all problems concerning our property they proved their responsibility and competence. Thank you very much.