NatWest Hove Town Hall

Dreadful customer service, so many staff floating around and queues at the counters! Having to queue, count your coins at a machine then queue again for a teller. Coin machine often broke down. More staff as tellers especially at beginning of the month and lunch times!

Genuinely thought I was on a prank show. The one person in-front of me in the queue wanted to deposit £25000 into his business account and I had to stand there and wait for the severely undertrained teenager(?) behind the counter to count out the 25k note by note in the most satirically slowest way possible. Had been standing there for a while before I decided to ask if they were planning on opening another counter to which the young man said ‘no sorry, we only open one at a time’ and explained that I would have to wait. Another gentlemen appeared from a door and explained that the bank was old and they didn’t have one of those machines that counts money for you (What????) so I would have to wait until his colleague was done counting it. After about 20 minutes of watching this guy count £20 note by £20 note through a stack of £25000, and realising he was only about half way through, I decided to give up and go elsewhere. Giant waste of time. Also not usually something I would care much about but the staff at this branch were dressed scruffier than anyone I’ve ever seen work at a bank before. Loose fit baggy t shirts, jeans and zip up hoodies all round. Looked like they were about to head to the local pub to cheer on their football team. Can’t imagine this brunch will be open much longer.

Unless you enjoy queuing for 30 mins Every time I visit only one cashier desk open .Ask for a few thousand in cash and refused to give it to me . Needed to pay a couple of builders . After pleading with the manager I need some money I left with £500... I explained it’s my money and would like to withdraw it and have the correct ID ... NatWest changes its policies on a daily basis with set limits the manager told me ... 20 years of banking with NatWest and couldn’t withdraw my money... Well done the manager (

Avoid this branch. The employees seem to hate working there, they don't want to be there and the only joy they have is keeping you waiting in a long line with them. They even removed the quick deposit slots to increase the misery for their customers. Never bail a bank out again.Unfortunately, had to visit there again today. I have been in banks all over the world, this branch is by far the worst. Huge lines, one teller, and cash machines that eat peoples' money. If there were a Keystone Cops award for the worst bank on the planet, this branch would win it. The staff seem to enjoy the comedy of the the total banking farce that existed there.

Stop complaining! Would you rather the branch closes down and you go elsewhere instead ? If you think the branch is so bad, go elsewhere instead of moaning about it. I might have to queue for awhile, but at least I have never received any negative treatments from the staffs. Live and let live, stop the whining, is ugly.

Couldn't do anything for me without my card. All I wanted was to get access to my account online and I had ID, account number & sort code. What a total waste of space high street banks are now that they're just staffed by kids without adequate training

Quite possibly the worst Nat West in the Uk. Always a que, never more than one person on the counter, and usually a ‘helpful’ completely unhelpful person at the door to welcome you but unable to do anything for you. Maybe they could jump behind the counter instead…. ?

Very good experience, Mary McDonald is amazing. She really sped things up for me after I told her about my awkward parking situation. Everyone else was kind and professional but she really went above and beyond to help me and move things along so thank you! Customer service is rare to find nowadays so reassured by her attitude. All the best.

The single worst customer service I have ever received. Cashier was rude, intrusive and arrogant. I had money in my bank, a driving license and multiple ID was was not allowed to withdraw money in my account without 'proof of an invoice'!! Like it's any business of the bank's what I spend my money on. Because of this branch's customer service, I will be looking at changing banks.