C J Carpets & Lighting Stamford

Excellent service, and pricing of flooring hard to beat .

01780754825

This is without question the worst retailer I have ever had the misfortune to deal with. We spent thousands with CJ carpets, and within a couple of weeks we noticed an issue with the flooring. We contacted the shop by phone immediately, and was promised a call back. NEVER HAPPENED then emailed the issue, NO RESPONSE. a number of calls and emails later still nothing! So I went into the shop to discuss the situation only to be met with “it’s not my fault if he doesn’t call you” I was livid! This is not customer service. Weeks later still nothing! If it was up to me I would put warning on the outside of the shop. ENTER AT OWN RISK WE WILL TAKE YOUR MONER BUT WE WILL NOT PROVIDE ANY AFTER SERVICE!

Very obliging initially but the fitting damage and the after sales service left a lot to be desired. Nothing was ever their fault, it was always someone else's.!!!!!!!!