Simple Heating Services Ltd

Personally, it has been a bad experience. First of all the surveyor called Andy came around to do the survey and the  kept on telling me that we couldn't get a boiler fitted in a position where we wanted it and told him that we wanted a system boiler and he was didn't tell his head office and then he came back to do the survey and he did the same thing again. A really terrible service by this man. And then the company took 1 whole month to book an appointment to fit the boiler (agreed on a system boiler) and then came around and because of Andy there was confusion where the boiler was going to go as he hadn't communicated the information to his higher ups. And i was told I got a system boiler fitted and I checked it was only a heat only boiler which was clearly not suitable for my house as I had a tank fitted which is only ran by system boilers and I was asked to pay money. So my money has went to waste and I didn't get the quality of service I should have got . Also the people who came to fit the boiler were good. So overall it's a struggle as I had to fit all the piping myself as the company said they won't be doing that. So only choose this company if you are ready to take a lot of stress and it would be better to find another company.

Tom and his colleague very professional on time good service, and the electrician who came to fix socket hats off to u guys good job very professional, clean, good service

A surveyor attended, promised the world in terms of what would be done at installation. Unfortunately , as the company never sent a contract (more fool me) when actual work began so did the problems.Insulation - half the agreed work was done, poorly, with no offer to finish the work. (done poorly leaving insulation exposed to the elements) Again no warranty or paperwork, so no guarantee. I have since asked for remedial work, offering to send photos of the issues, but the company have not taken me up on this. The insulators also damaged property, leaving pink foam sealant on a matt (destroyed) and over the tiled flooring.Then the boiler install, waited round all day, only to get a text from the installer that he would not be coming due to a puncture. Had asked him to keep me updated, took 5 hours to say rearrange. (I Had put children into childcare especially for this)2nd attempt at an install, the engineer said the boiler would not fit and left. Numerous phone calls later, the surveyor arrived and remeasured confirming the boiler did fit. Again children had been put in childcare at my expense.3rd attempt, queried items i had been promised,as the engineer was not fitting them,it was denied this work had been agreed, i was called a liar by a manager (Gordon) who proceeded to demand immediate payment for the job before they would commence work. With substandard work having already been done, and half the work i was promised would be done, i refused this, as did not think the boiler would be fit for purpose based on what the surveyor had told me and what had been agreedThen an email from Bethany Norton (operations director) dismissive, unhelpful and inaccurate. After 2 weeks of chasing her, refusing to speak to me, discover it's because i had been asking for a reduction based on the failed installs where i had booked children into childcare. Why this could not have been explained earlier i do not know. Again immediate payment was demanded the day before any work could commence. I asked why this had changed, as previously i had been called on the afternoo of the installations, it took 2 weeks to get a reply. I offered to pay when the engineer arrived, but this offer was not taken up.Bethany did not follow the company complaints procedure, which is around updates as to what is happening etc. This only added to the frustration i was feeling.I received no apology in regard to the failed installs, and the additional expense this was causing, or no apology over the amount of chasing i was doing and had to do each time.All in all i have found this company dismissive, untrustworthy and hostile towards me , with absolutely no focus on accountability or customer service. There are alternatives, go with them.

We contacted this company over 4 months ago with respect an installation of a new boiler.Since the first contact and speaking with them more than 6 times today they turned round and stated we live too far away, why oh why could we not have been told this during one of my many emails and phone calls to them.I would honestly question the efficiency of this company.

Absolutely amazing service from beginning to end. The person who fitted the boiler worked none stop the entire time he was in my house. They were very polite and did a great job considering how tricky it was to fit my boiler.

First surveyed by Antony. Then Josh and Drew came 2 weeks later and renewed our old combi boiler. Both lads worked very hard.were clean. Tidy and nice chaps.thy explained everything about the new boiler.Tommy came 2 days later to earth and check electrics. Very satisfied with the job and would recommend the company.

Had boiler fitted Dec 2019. I believed I had a 5 yr guarantee on it, but apparently not only 12 months. Were not helpful in anyway

Boiler was installed. Didn't work called simple heating services and was passed to Worcester Bosch. They said issue wasn't with them an that installation was Wrong and that a leak must be somewhere in the system. Then the return valve without warning dropped out a week later I Had to pay an emergency repairer £200 to fix and flooded and broke tumble dryer in the process. Spoke simple heating said they would pay if I sent receipts for repair. I did this 4 times, Then chased for 18mths ppl saying I'd get a call bk and never did. Now they just don't answer the phone. Cowboys stay clear. I have full evidence and am currently passing to trading standards, stay clear!!!.

Initially I thought they were good but since installation their after sales service is shocking. Radiator valves not fixed and after many emails still had no response. The wall at the side of the house where new flu was fitted was done hurriedly and is an eyesore.

Absolutely so pleased with this service and the lads Andrew, Kyle, Paul and Jonno worked so hard for everything to be perfect for me. I couldn’t fault anything. Will definitely recommend