Chapmans of Cardiff

Chapman's carried out a very large move for me and did a fantastic job. They are very friendly and professional, from the office staff to the movers themselves, going above and beyond to do a great job for you. It's my first experience using a removal company and I will always use Chapman's in future. Next time though, I will get them to do the packing too. Took me weeks and I know they would've done a far better job in a fraction of the time.Thank you to everyone at Chapman's.

Very happy & impressed with the level of service from the initial meeting to removal date which was delayed by other vendors, the team were professional throughout. The removals team carefully packed, marked boxes & unloaded & reassembled larger items as we wished. Would recommend Chapmans without hesitation.

Brilliant service for our move. Turned up on time, van packed, emptied our storage unit and over to our new house and unpacked all within 3 hours.Took all the headache out of our moving day for us.The team were really friendly, super professional and had plenty of coverings to protect our new carpet.Would definitely recommend!

We are an Essex-based removal company who required assistance with an offload of household effects in Brecon in October. Chapmans kindly provided 2 porters to assist our team. We found them to be punctual, professional and a great asset to our own team. We wouldn’t hesitate to call on them again. Thank you.

Generally very happy. The removal guys were very good, helpful and couldn’t do enough. They took the stress out of the situation as best they could. Paul and Elaine and everyone we dealt with in the office were fantastic, they were very understanding as the move fell through on several occasions.Packing up was a little bit hit and miss, on Day 1 of a 3 day move, our tea and coffee was packed away which didn’t make any sense. Also some of the boxes couldn’t be found for a while and the labelling on some of the boxes wasn’t explanatory enough . Our pillows which we really needed to sleep were eventually found in a box labelled ´lamp’ and our toothbrushes and wash kits were in the garage. However it generally worked very well so possibly just one person within the team caused the issues as out of 100 boxes, about 90 were labelled well and were in the right place. I would definitely recommend, just a few things needed tweaking. Thank you to the whole team involved, they worked very hard and it was a long few days and a lot of large items to move. They seriously know what they’re doing!

Keith's team were great. The whole experience was very efficient, Keith gave us a video call to begin with to assess what needed doing and the lads packed our 2 bedroom house in 3 hours and unpacked in 2 the next day. All our stuff was packed with care. I'd definitely recommend them to anyone

Fantastic service received from Chapmans for our recent home move.From initial enquiry right through to the actual move itself the whole team were fantastic. They were flexible when dates moved and they took the worry out of what is can be a very stressful experience. On move day the vans were on time and the team were friendly and worked non stop.This is the second time we have used Chapmans and wouldn't hesitate to recommend to others.

Good communication with Initial consultation. Hard working staff who managed to pack everything up safe and secure. Quick turnaround and unloading at new address. Willing to do things to our liking, checked everything was in the rooms we wanted/if we wanted anything moved. Have recommended already to friends as the benefits of Chapman's doing the removal far outweigh any arguments to do it yourself. Stress free.

Not sure why I’ve been asked to give feedback 11 months after moving but that’s symptomatic of Chapman’s. They’re just not very good.1. We agreed they’d pack and part load a van the day before. 1 guy turned up and packed some stuff. No van was available so the next day was going to be busier than necessary.2. The lorry arrived and 3 guys spent 40 minutes trying to park it. The idea that one of them could’ve cracked on with packing was lost on them.3. Packing the rest of the house went at a snail’s pace. They eventually called for back up with about an hour to go before we had to be out. We made it by 3 minutes. Massively stressful.4. The packing and moving was abysmal. Things bent in half to fit in boxes, heavy books thrown on top of plants. Pictures smashed. Furniture scratched. Walls gouged. Attitude to this when we complained was appalling and the claim process made very difficult.5. They very nearly drove to the wrong address. I mean, their literal job is to go from one place to another, but that seemed to tax them.All in all, we were really unhappy and simply couldn’t recommend anyone uses them.

Needed piano moving but had complex personal situation. Company was excellent very flexible and understanding. Removal team were excellent friendly and efficient both on collection and delivery . Would 100% recommend ! Thank you!