TUI Holiday Store

I was speaking with staff for my 2024 holiday. They were incredibly knowledgeable and really tailored the type of package I was interested in.The in store experience and being face to face was much more beneficial, as there were add ons and perks I would not have had access to online.I highly recommend the team.

Roisin from the Lisburn store was fantastic when helping us with a 2024 booking for a relatively large group of people, and for going out of her way to help with a post booking request that we had. She was friendly, offered professional advice and followed up regularly with updates. Excellent customer service throughout - Roisin is a credit to TUI. Thank you!

Roisin helped us pick out our first cruise last year and I can’t say how easy she made it for us! Everything was done in store and when we kept overthinking things, we contacted her, over and over! She was great - very friendly and pleasant and nothing was a bother! Everything went brilliantly and we had the most enjoyable cruise, so we’ve just booked our second one through Roisin too!

Numerous family members have just booked holidays through the Lisburn office with Sarah. Service was excellent and professional, returned calls and answered all inquiries. She insured all the family needs were met including disability requirements. Thanks very much!

Booked our first cruise with Debbie. Nothing was a bother, she meant above and beyond to make sure we got exactly what we wanted. Really looking forward to our family holiday. Thanks for all your help Debbie TUI LIsburn

I had a bad experience yesterday with trying to amend my holiday to travel in two days, I kept getting cut off the phone and this was very frustrating for myself but it was something out of my control. I was transferred to this lovely lady called Roisin who was fantastic with 20 mins of talking to her , I was claim and she had changed my whole holiday and emailed through my new booking within minutes. Roisin phone me back to sort out my seats on the plane and did my check in, all my stree had been lifted thanks to this lovely lady, I will be forever grateful to her. We’re a house of happy people ready to go on holiday thanks to TUI and their fabulous customer support. Thank you so much Roisin you are amazing at your job .

Roisin was amazing!!!!. Trying to book a holiday for 14 people is never easy but she was very professional and willing to go that extra mile to ensure we got the holiday we all wanted. She was very patient and always replied to my emailed in a timely manner. I will definitely contact this branch with future needs.

Amazing service from a very caring girl sarah in the lisburn store, nothing was to much trouble we was stuck on a bit of a budget an she went out of her way to get us the best deal she could. Also can't forget about roisin who helped out aswell. Amazing ladies who ii had the pleasure of booking with ❤️

Retail Manager Margaret Hull at Bow Street Lisburn was prepared to go well and above expectations in sorting our TUI holiday refund for us today.Wouldn’t hesitate in recommending this TUI Holiday Store for the way in which customers are welcomed, treated and most importantly appreciated. Thankyou.