Nuffield Health Gloucester Fitness & Wellbeing Gym

Called to ask if they offer a 1 day free trial even though on website it states they are available was rudely told no without any explanation so will not be joining, especially with such high prices.

Going downhill. I came for an open day after being a member previously. The staff barely look at you or speak, you feel unwelcome.The place is falling to bits. In the men's there is a tap that's falling off. The changing rooms smell and have doors missing on the lockers.The gym is ok actually. Not too busy overall apart from obvious times.The sauna has tape everywhere looks unattractive. The steam room is better. The jacuzzi always seems to be playing up. And even when in these spa facilities you hear constant noise from kids in the pool.Overall very shoddy for 53 pounds a month barring any discount you may receive

Good gym and facilitiesBeen going here for the past 8 years and have seen a decline in service.Staff are less attentive phones ringing constantly but nobody answer just their gossiping to each other.Really needs better management especially being one of the most expensive gyms in Gloucestershire

I have a membership which I can go to any Nuffield gym and my local gym is in London. Visited Gloucester site and found the staff rude. I was new to this site and I did ask few questions where everything was. I think it was female manager but she had so much attitude and being very sarcastic. I didn’t want to make a big deal out of it but walked around the gym and walked straight back out. The gym facilities looks very good but just from the comments she made didn’t want to be in this gym. Honestly been to few London site and service is much better.

Been at this gym for coming up to 3 years now.. it was brilliant when I first started but past 6 months in my opinion it’s gone down hill and is picking up speed, all the old regular members seem to have left but loads of new members who sit on machines on their phones have joined and your constantly waiting to use machines. Never any wipes to wipe down the machines, PT’s change month to month, for a hospital company it’s actually not that clean like it used to be, for the price 1000% better out there for 1/2 the price

Nuffield just announced they are closing the jacuzzi at all their facilitys to save money" for the next 6 months! They are not passing this saving onto members who have seen their membership fee increased in the last 12 months. This is totally unacceptable. Why are members being expected to foot the bill for nuffields rising costs while having to deal with their own rising cost of living. Nuffield would do well to remember that a gym membership of this price is a luxury for a lot of people and would be one of the first things people would decide to cancel if the cost of living got too much for them."

I’m writing this on Friday 14th April 2023 after joining on the 8th April 2023. I have emailed support on 12th April to cancel my membership and also responded to a complimentary email to join the gym from a member yesterday 13th April to say I’ve tried to cancel the membership for reasons I will provide below. I am writing this just to confirm I am trying to cancel within the 14 day cooling off period and am waiting for my refund. It concerns me to get slow responses in a cooling off period as some companies will try and trap you in to a contract so I’m being cautious here. Anyway, the reason I am leaving is because the reason I joined was not actually the truth. I went in on Good Friday to check out the gym, it was quiet, massive, has great equipment, lots of space and was told they are trying to sell the off peak packages because the day times are super quiet. Perfect for me. I have a bunch of mental health disorders and get really overwhelmed being around large numbers of people now so am actively seeking quiet gyms. Gyms used to be quiet 10 years ago during the day but it’s all changed now. I signed up on the Saturday and came in on the Easter Sunday which I knew would be quiet - it was suuuper quiet. I asked a PT there how it compares to the week days. They told me it’ll be the same if not quieter. Even better another confirmation it will be quiet. I went next on Wednesday 12th and to my surprise it was really busy. Most areas were occupied, all of the benches and weight area was full and to my disappointment as per other reviews people were sitting on their phones looking like they were lounging on equipment. I have no drama with people using their phone to upload their progress but you only need 30 seconds or a minute at times before you go for your next set so this really irritated me and verified the other reviews I saw. I felt so uncomfortable and thought maybe it’s a busy day than usual and went to the front desk and spoke to a woman who told me this was quiet for them… so not only was I lied to, to my face twice I was at risk of being stuck in a contract for 12 months paying £53 a month to be too uncomfortable to use the gym that was also the furthest away from me too and it wasn’t as described. All I’ll say is trust the reviews that call out the BS in businesses it’s coming from the truth and real experiences. If it’s that busy in the day it must be horrific in the evenings. It is a good gym with good facilities but not worth it. And if you prefer a quieter gym this isn’t the one and I don’t think they exist anymore.

Strengths:Great gym with range of equipment to meet people's needs.Freindly StaffGood pool and Sauna/Steam room facilitiesWeaknesses:Lately there has been a high influx of children, they are unsupervised most of the time and do not know how to use the equipment safely or effectively and are consequently wasting space in the gym. I agree in improved access to health and fitness from a young age, but there should be protected gym times for adults.The showers smell like sewage most days.

I've been a member on and off for a decade and generally like the gym due to being close to where I live and relatively quiet late in the evening. Recently however an influx of new members who don't put their equipment away and leave plates on the bars and all over the floor has ruined the experience somewhat. The staff seem scared to enforce gym etiquette and many seem to have given up. It is frustrating as the gym has a lot of potential and could be a premium place, but is currently a long way from this. Other major issues are the amount of broken stoppers for barbells and almost all of the leg massagers in the spa pool not working even though it was closed the entire winter. If a bit of money was spent on maintenance they could charge more and would probably have a better business. Hopefully these issues will be addressed soon.

Been a member here for 15+ years, a few years ago wouldn’t have hesitated to give 5 stars. Unfortunately the gym seems to be oversubscribed now. One of the worst things is the amount of younger members who clog up machines and equipment whilst barely using it because they are constantly on their phones. Fed up of tripping over people’s bags (no need for them on the gym floor- plenty of lockers!)Many members (unfortunately mainly the younger ones again) don’t bother to unload bars or return equipment to its correct place- back in the day gym staff would politely ask people to do so- not any more. It seems gym etiquette just isn’t a thing anymore?!Will be looking for a new gym very soon as cannot put up with this place any longer.