The Gym Group Southampton East

I only joined the gym just over a month ago. I was made to feel very welcome by Dale the manager, Magda is also very friendly and welcoming. As someone who suffers with server depression and anxiety I have found the gym very relaxing which is a massive help. I love how clean the gym is, I have not seen or experienced equipment lying around. If this is the case, that is purely down to members being lazy and not putting equipment back after they have used it. I also love the fact that when you ask someone to show you how to use the equipment they not only explain how to use they make sure you are using it the right way also. I think we are very lucky to have such an amazing gym on our doorstep. It might have only been a month but I am very proud to use and be a member of this gym. Thank you staff for making me feel so welcome.⭐⭐⭐⭐⭐

is in the worst state it's been in for years, dale is a awesome manager and I expect it's beyond his control and the powers above are crippling the gym. Everything is brokeAlso why take the punch bag away? It was regularly used by many of us and has been taken away.I'll be cancelling and changing gyms if things aren't improved asap.

I would like to rate this gym 5 stars but unfortunately I can’t as they seem to appear not to care about customer safety or the security of their possessions!A few mornings ago at approx 05:55 myself and a fellow female gym goer was witness to two armed and masked scumbags grinding the lock off a bike which was locked in the gyms foyer, the lady was obviously fairly shaken, I shouted and chased them but was just a bit too late and they escaped one on the stolen bike and another on a motorbike, with one of them threatening to “cut me open bruv”.This could easily be avoided if the gym bothered to close the main entrance doors at night and utilise the PIN code system fitted!!I have emailed The Gym Group personally with no reply!Come on you make enough money out of us you could at least attempt to look after our safety and security, after this month I’ll be cancelling my subscription and moving to a gym that’s safer, this place is a serious incident waiting to happen!!!I’m sure they will come out with some rubbish about using my feedback to improve, guarantee nothing happens though.

I have been a member of the gym for 6 years. It has a welcoming and friendly atmosphere. The staff are great and willing to help in any way. The gym is well equipped and always clean. There is more than enough room and equipment, even for the kind of training I do, which requires a lot of equipment. I would highly recommend anyone to join.

Lovely gym, lots of machines and equipment to use, I've never seen it completely full and there's always space available. Great classes to attend with very helpful and supportive staff. There are showers and toilets and water filling stations. Parking outside for 3 hours

Water fountains broken, premium yanga water/drink machine also broken. One of the two taps in the men's toilet is broken. Multiple machines have been broken for a rather long while, as have 2 of the treadmills. Broken machinery at The Gym" is unfortunately common but the current state of the taps and water supply is a new low.Not the best for free weight workouts.Unfortunately most of the weights are scattered across the floor or stored in the worst order you can imagine. Only 3 squat racks

It has now been over 3 weeks that the Yanga water machine and water fountain next to it have been out of order. Also WiFi has been down for over 2 weeks to. Why pay for a premium gym package when basic facilities are out of order?

Some equipment needs abit of TLC. At peak times they run fitness classes that close off a large part of the gym, if you’re a female or not very confident in lifting weights it’s not the place to go. Free weight area is always rammed and the men just barge past you. The little area I can go to lift weights 9 times out of 10 has a class init. If I was to do a class I wouldn’t bother as you have to do it in-front of the entire gym at peak times. Not really worth the money I can never get on what I want.

Returned to The Gym after using PURE for the last few years. Wish I hadn't, QR codes to get in don't work. Water fountains and the premium water machine out of order and seem to have been for some time.The place has a rundown feeling to it, like no one's invested in it in years. In need of some serious TLC, I'm told other branches like the segensworth one are much better so I think thaley need to get in line with those. Will be going back to PURE after my month is up. Very disappointing.