NxtGen Driving Academy

Intensive course booked, had an amazing instructor and one lesson due to no fault of his own I had someone else, felt that the whole lesson I was not doing a single thing right. After this I wondered whether I should be driving at all, really confidence knock.I have cancelled my remaining 9 hours which because it's an intensive course (is non refundable) the whole company is a joke. Avoid it look around, also the intense in my case was more like 3 days intense and several days at 2 and 3 hours. Not that I mind but it's not what I purchased.

My driving instructor had booked someone else to do their test on the same day as my first lesson, so I received q phone call to cancel my lesson and rearrange. I tried to get a refund and was told that 'it wasn't a big enough amount to refund' I'm sorry, but £80 is big enough for a refund. Had my rearranged lesson anyway and the driving instructor was terrible. Even got out of the car at one point to take a leak as he 'really' needed to go as he's diabetic. We were near public toilets, but he went behind the car instead. Wouldn't recommend and I'm going with someone else for my next lesson.

Booked a hgv driving course for my wife .informed at the time my wife English was not brilliant but was told this is not a problem. But they said because my wife didn't understand good English we can't get her to pass reverse test so they cancelled my wife test no refund offered and was told no refund will be made. I have since found out that instructors are car instructors not qualified hgv trainers for not trust them my wife went to different driving centre and passed first time. COMPLETE RIP OFF STAY WELL AWAY

Brilliant experience learning from Paul in Chester! Thought I’d likely never pass and walk away, but Paul’s approach to driving and teaching was brilliant and he got me through - Can’t thank NxtGen and Paul enough and have been recommending to everyone I know throughout the process since my first lesson.

My daughter passed in first chance. Louise Ryley-Borrett, is a fantastic instructor. Her teaching techniques and boosting confidence in her students is incredible. I’d strongly recommend her.

Paid alot of money for an intense. Spent most of the intense sat still listening to my instructors life stories. Or driving around for him to see his wife, or chores he had.Learnt no more then I had already previously learnt in lessons I had prior to my course.Everyone on the phones lovely, but thay doesn't make up for what a shambles my entire experience has been. I was told I needed a further 25 hours but it would be with a completely different instructor. Perhaps if the instructor spent more time focusing on what I was paying for instead of his social life I would of passed by now.But instead my confidence has hit bottom and I'm having to start again slowly, which is costing me so much more then I can afford.Being a single parent forking out that sort of money doesn't come easy, so to just be fobbed off and left with nothing is disgusting.I won't be recommending them. Happy to take the £££ but the service is appalling.

horrible expirienceTo whomever is reading this review, please do not use this company. They will lie to you, not inform you and the instructor will stood you up on the exam day.I have been waiting on the site of the road to be picked up and taken to the exam, however when 15 min. have passed and no one has arrived, I have decided to ring the office this is when they told me that my 3 hour session (included exam in it) been cancelled. no notifications before, nothing.Now company do not want to refund 3 hours worth of course and exam fee back to me, they ignore my correspondence. Hence please do not use this company, there is plenty other ones in your area.

Incredible instructors hence the 2 stars.Everything else about this company leads me to not recommend.I had an intensive course in May 2021 and paid £400 up front, I paid the rest in full at a later date. I then had the weeks course, again, incredible instructor.Fast forward to October, I called up asking what's going on to be told I had a test booked in Bury, where I'd never been taught, in a few weeks time that'd been booked months ago to try and get a cancellation. So, I did some lessons in Bury, turned up on the test day after losing money taking time off of work, to be told it was cancelled, months ago.Fast forward to almost a YEAR after my initial lessons and after my provisional had run out and had to pay to redo out of my own pocket, I finally gave up on this company and got a test cancellation in 3 days. I turned down the ones for the next day because of work.I was forgotten about multiple times and left out of pocket because of their mistakes.Remember that £400 deposit I paid in the beginning? I was chased up once in 2021 for that money, I provided proof. I was then sent multiple emails and then a letter threatening physical debt collection in 2022, over money I'd already proved once before that I'd paid in 2021.Everyone seems lovely over the phone but a nice phonecall doesn't make up for what a shamble my experience has been with this company.2/5.

I passed my test, after receiving tuition from Paul in the Chester area. I truly owe my result to his efforts. When driving alone, I am sure to recollect a lot of Paul’s advice and teaching as his methods are certainly engaging, encouraging and effective.