Queens Crescent Veterinary Clinic at Milngavie

Unfortunately, i had the worst experience ever with Queens Crescent Clinic. I tried to go through that experience many times, again and again, in order to see if it was my fault or any misunderstanding but i am afraid to say that the owner of the clinic might have to give a closer eye to the behavior of their employees. I do not want to describe my experience in details(i can do if anyone is interested to hear it) but i would like to highlights that they behaved 100% unprofessionally, especially the head Veterinary nurse of the clinic. Hopefully, i managed to solve the problem but i am still traumatize thinking what i suffered 2 months ago. The reason i am writing the review now is the fact that i have been so angry over the past 2 months therefore i tried to calm down myself and be more polite.Being fair though i have to say that i was happy with the staff at high street clinic. Not their fault and tried their best to solve the problem.Finally, given that i am a health professional my self as well, i would expect from a vet clinic to try their best to solve problems which regards live creature. A vet clinic is not a shop,its not a company.. its a CLINIC.

Did't care about client . Never received reply on my mail!

Terrible, never recommend this vets. Have a wrong diagnosis for my dog. Which could have been fatal, then lied afterwards once contacted. Avoid.

Friendly helpful staff

Good practice with experienced staffI have used Una Maclean's practice for the past 18 years and have always found the staff friendly and very patient. We recently returned from holidays to find our staffy whilst staying at the kennels had pierced his paw and got an infection. The staff at Queens Crescent and in particular, Anne the senior nurse quickly sorted out an appt and got him booked in for surgery the next day. My dog was operated on and well taken care of over the various check up appointments over the past week. Can't thank them enough for their speedy care and attention! :)

Friendly, helpful staff - we've been coming here for over 5 years now with no issues. Would recommend to everyone :)

Friendly, generally competent people. Were really good about our old cat who suddenly came down with a seizure. Happy to continue using them.

Always extremely helpful and caring. From my experience they seem to try their best to avoid extortionate procedures unless they feel it's definitely necessary, and obviously without sacrificing the wellbeing of your pet. I've been coaxed into expensive and unnecessary procedures at other practices in the past, so this is a huge plus, and I trust their judgement completely.