Lanes Letting Agent MK

We contacted them regarding a property, requesting a viewing and inquiring about whether the landlord accepted cats. Chased 2 or 3 times but no follow up. The girl we spoke to was a bit cold and not bothered. We were made to feel like an inconvenience. An email or phone call to explain wouldn't have taken 2 minutes out of their coffee break. Luckily we have since found a great place.*Repose to Lanes reply.13/03/23 :Odd then. Both times I called I was informed by the agent that Lanes didn't know whether pets were permitted and she was waiting to hear from the landlord. She said she would get back to me but never did. A simple no pets are allowed" would have saved everyone's time and disappointment. Thanks for explaining that the landlord would have specified the pet permission question to yourselves

I very rarely feel compelled to write google reviews but Lanes MK, especially Amber left me no choice. Always keep you posted, always come back to you & do what they say they are going to do. Sounds simple but its amazing how many. companies cant do the basics. I would without hesitations recommend Amber & Lanes MK to anyone

One of the best letting agency I came across, they were always helpful specially Amber and Ellie!Highly recommend to rent from them!

I just left one of the properties managed by Lanes MK after 2.5 years. I can confirm Lanes MK are an excellent state agent for the Tenants. The property was of high standards and a perfect location.

I've lived in my house for 5 years now and i've had nothing but a great experience with Lanes. They're so friendly, helpful and personable! A special mention to Anne for all her help...Nothing is ever too much.

I've been renting with Lanes for years and I'd recommend them with no hesitation - Amber, Mandi and Laura have always been friendly, professional and efficient. Great experience.

I really rate Lanes Sales and Lettings, their staff are helpful, friendly and efficient. I've rented 2 different properties from them (over 12 years in total) and every issue or simple repair which has needed attention has got sorted very quickly. Never had any issues with their on-site contractors either, who have been very professional and got the jobs done quickly.

Lanes failed in doing most basic operations, I can give many examples. The most annoying part is that they are not fair. Don't think that the deposit you leave with them would be kept as you imagine. They generously spend from your deposit for whatever they think is right and without your consent.I have so poor experience with them. As an organization, they need to live in current time really and care about their customers (of course tenant is not their real customer!!!)

I have been a tenant in one of Lanes property’s for 8 years. Very professional and all maintenance issues are rectified quickly and efficiently. Amber has been very helpful over the years and continues to provide an excellent service

Lanes were good in getting a property but they are very unethical in getting the maintenance being completed. I had raised an issue with extractor fan not working. Still after 30 days they haven't fixed the issue. I emailed them and called them too. To my surprise they just did was to remove my issue. With the constant beeping alarms due to cooking process it seems like soon we need a good neuro-surgeon.