Green Line

Terrible, horrible service. I waited for more than 40 minutes at the Baker Street Stop, only to see the bus past straight the stop. Eventually, I lost my flight taking off from Luton Airport because of this tottaly unreliable bus line. Stay away from this service as much as humanely possible.

Used this company to travel from Luton airport to Marble Arch. Fares were reasonable at £12, ticket purchased at the airport. Journey was fine, not too many stops, only complaint was that the seats are slightly too near each other and if you're reasonably tall, leg room may be an issue, hence why I gave 4 stars and not 5.

Going from Luton airport to London was fine with a pre-booked and printed ticket. Going back was also perfectly fine with the same method. The bus driver will leave at or before the appointed time, make sure you arrive 20 mins in advance. I had no delays. I really don't see what people are complaining about. I was traveling in early February.

I booked a coach with my Wizz Air flight to Luton Airport for the 16th of May. I was not aware that the earliest coach for my flight at 7:00 would be scheduled for 2:45 am as shown on the website. I went to Victoria and I arrived at 2:20, I saw a coach pass me but I did not see one for 2:45 am. I checked the bus stop the timings were different to what I had been given on my ticket. I would have had to wait 1 hour for the next coach so I paid £70 for an Uber as it was late and I did not feel safe waiting around at Victoria alone, in the dark. I contacted the helpline on the day there was no answer and sent an email which has not been responded to either. I would not advise booking this service if you have an early morning flight.

Good morning …. This bus service is very nice not the fastest depends on traffic but definitely one of the cheapest options, very convenient and comfortable…. The bus goes direct with few stops from the airport to central London. You just have to seat and arrive to your destination. You can charge inside your phone or laptop. The driver was polite

I had a good experience with this company. While every other service was booked out or wasn't working on boxing day, Greenline added some extra buses. I understand it was a good business that day for them, But they also helped many living souls to get from Luton Airport to London city. The organisation of them was that evening great and they managed to get everywhere on time. Although I have a boyfriend who wanted to take Green line from Brent Cross to Luton and they skipped one bus.The website isn't well designed and I experienced some problems with buying tickets.

Very bad service today at Luton airport. We bought tickets few days in advance for 5.05 pm. On the ticket it said BAY E. When we got here before time, there was no bus and no staff. We then saw from far away that there was a Green Line bus in a different bay, letting in all the people. When we got closer we read that it was our 'Marble Arch' bus. Obviously at this point the bus was full and we had to wait for another one, that was suppose to be in half an hour. Soon 3 separate Green line buses arrived. People started jumping the queue. The staff was very slow to react to what was going on but eventually asked everyone to stay in the original queue and not to split. After awhile we were almost at the bus when one of the staff members told everyone that Marble Arch bus is few bays to the left. We all obviously went there, just to find a massive queue already lined up. This was around 5.40pm. I went to ask the same member of staff of why do we have to wait again the full queue to get to the bus if we bought tickets few days in advance with everyone that is buying on the spot and those who didn't wait for as long as we did. He didn't have answers to any of my questions. We missed this bus again, as it was full by the time we got to it... We asked the same staff member of what we should do, he let us get onto the baker street bus, which didn't leave for another 45 min. So we were stuck at the airport for 1h and 30 min in total, even though we had tickets. I think the queues are not managed at all by Green line staff members or there was no training provided to them. I am not happy and other customers were not happy either.

Shockingly rude and arrogant driver today on the bus 757 Luton to Victoria Station, 5.45am. He was holding God's morals on every passanger, saying that no one has manners, because some people just asked a question directly, and he was bothered they didn't say good morning. I don't think that's a big deal to throw a tantrum at passangers, for heaven's sake!!!! All that while he took his sweet time to stop at the airport to have his breakfast, munching and eating with noise the whole time. He shouted to a person in London when she mistakenly thought this bus goes where she wanted to go. Was acting like everyone is stupid, and he's smart and holding the highest morals on earth. I don't think he should work with customers. Terrible behaviour. No matter how nice were with him, he was answering flegmatic to each one of them. I'm still in disbelief.