EE

I had a great experience with the team at this store and especially Dua. Thanks for looking after me.I’d just arrived from Australia and needed a new number and sim. The guy at the front showed me the plans and Dua helped me set the phone up, accompanied with a chat and a smile.I’d definitely recommend this EE store to help you out.

Poor customer service, ignorant staff, tried calling in excess of 15 times not once did a member of staff answer the phone, once I arrived at the store staff were stood around talking to one another, tried calling again and watched the staff on shift blatantly ignore the phone ring.Would not recommend this store.

Business immorality and discrimination.I am informing you of an incident today that greatly surprised and saddened me. I renewed my contract with EE last week. And I bought a new phone. My new phone arrived on Monday morning, November 27th. The employee who renewed my contract told me that I could come there whenever I wanted and that they would help me. She told me the shop closes at six.I am sick and taking medication. I feel exhausted, and it isn't easy to walk. I got up and forced myself to go to the EE shop Touchwood in Solihull. Since I can not receive phone calls on my phone, that's the big reason I renewed my contract. I went to the store in Solihull to activate the new phone. It was around half past four in the evening. It looked like there was almost no one inside. Two customers were waiting. Then I realized the other person waiting was an employee.I waited inside the door entrance for around fifteen minutes. Then the employee, whose name I learned was Nick, went to the other waiting customer. I was standing and waiting. His customer left, and he had no intention of dealing with me. I told him that the phone had arrived and that I needed to activate the new phone.He told me that he could not take care of me, that no one could help me, and that there were few staff inside. While he was saying this, the other two employees were sitting with their backs turned at the employee desk. I didn't know what to do; I tried to persuade him.He told me they would close at five-thirty; I said there were still forty-five minutes left, which might be enough time. I asked if I could come tomorrow, and he told me he couldn't make an appointment tomorrow; they couldn't look at me before Friday at the latest. Meanwhile, two English ladies entered. And Nick attended to them and showed them to the table to sit down. They had time for the ladies who came later. The ladies didn't have an appointment either; they said they didn't. He threatened to call security and have me kicked out if I didn't leave the store or if I returned the next day.I said, My phone is not working. I will come tomorrow

Terrible place, Apple Phone Support sent me here to get my iPhone fixed becasue it crashed while updating. They told me my phone is stolen and it would cost £380 to fix! I then walked over to Apple and they fixed it with a simple reset in 10mins. This place needs shutting down!

Great experience. I was served by Anum, and she was very friendly and helpful while I booked in my repair (and made sure I felt comfortable - it's not fun smashing your phone screen). Quick and easy process, and collection was super simple. Staff are great, and ready to help. The day I collected, they dealt with two rude customers extremely well and calmly all the while serving other customers too.

Situated within Touchwood shopping centre near to Next, Apple store and Clinton's. This store is usually run by skeleton staff, so expect a wait. However, when you do get to speak to an advisor, they are knowledgeable and helpful. Easy parking within Touchwood car park which is accessible via stairs or lifts.

Very poor service by the ladies who were service at EE store in Touchwood shopping centre, Solihull. Lacking basic manners and I am amazed EE employs such people with Zero interest in serving customers. It was a humiliating experience at the store. Would never visit again

My sister and I called into the Touchwood store to cancel our mother’s phone as she had passed away. We were served by a lovely young lady, Khalisah, who very efficiently filled in the relevant form for us and cancelled the direct debit. We explained to her about the awful experience we had at the Halesowen branch of EE where the customer service was nonexistent, our experience today at Touchwood was excellent .Thank you very much Khalisah.

I was told by samsung to bring my phone here for repair. It directed me to EEs website where it allows you to book an appointment. I booked 4pm as that's the earliest I could get there. Got to store. Rude staff said no we close in an hour not gonna happen. Then why have the slot advertised? Front of the store they have a sign that says your phone back in a flash whatever your network. Clearly a lie used to draw people in then miss sell them. Avoid there are other ee stores that offer better service. Unfortunately few for repair so if you want repair please go to a different store save yourself the headache I just had.