Ikano Bank UK
202 Reviews
- Friday9 am–5 pm
- SaturdayClosed
- SundayClosed
- Monday9 am–5 pm
- Tuesday9 am–5 pm
- Wednesday9 am–5 pm
- Thursday9 am–5 pm
About the Business
Ikano Bank | Savings | Loans | Store cards | Ikano Bank | Welcome to Ikano. We're a bank that puts our customers at the heart of everything we do, so treating you fairly comes naturally.
Contacts
Website
Call Us
+443448565535
WaterFront House, Station St, Nottingham NG2 3DQ
Hours
- Friday9 am–5 pm
- SaturdayClosed
- SundayClosed
- Monday9 am–5 pm
- Tuesday9 am–5 pm
- Wednesday9 am–5 pm
- Thursday9 am–5 pm
Features
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
Recommended Reviews
Sharon Sharon
17.03.2024
Ikano Bank UK
I paid the amount I owed in full. Then a week later they transferred the money back into my account so it hit the date id have to pay interest. Plus they started taking monthly installment after that without my consent. Border line fraud.
P L
16.03.2024
Ikano Bank UK
Impossible to get hold of. I've rang and sent several emails as I have changed my number. I am unable to login to my account because you need your phone number. There is no option to get a code to your email and calls and emails to Ikano go ignored. I have had to cancel my direct debit at the bank as I have changed bank accounts and cannot change it via Ikano. Ridiculous. I have £1200 left of credit with them but will not be using this. I'll be closing my account as soon as I can get into it
Purvi Depala
25.02.2024
Ikano Bank UK
Hi , I had a very poor experience This is not very help full service about pass your 0% loan. When I was plan to go buy 0% finance stuff and spend £2000 and when I start to process my loan at the end it’s say I am eligible and continue but it’s keep come error at end!! After spending 1-1/2 hours with kids at stor for this procedure I was paid by my credit card. Ikia need to start at store all procedures not by app application.not happy.
giulia nicola
19.02.2024
Ikano Bank UK
Used for IKEA financing. Very poor customer service. We have been awaiting for a response for more than 2months now, and for a refund for at least 5. And Ikea cannot help with reaching them..
Chris GK Hawkins ART
16.02.2024
Ikano Bank UK
Haven't followed direct debit agreement by only attempting to take the payment once. When called to make payment the staff were very patronising and rude. I was told by them to take it up with my bank. My bank told me Ikano bank had acted against my agreement and needed to resolve. This £50 had caused me a missed payment on my credit file. Legally they will have to rectify but it's caused me a massive hassle. Terrible company. I recommend if buying IKEA goods on interest free just get a John Lewis credit card instead.intrest free for 6months and £40 voucher for John Lewis.
Gemma
15.02.2024
Ikano Bank UK
Great to take out ikea finance but the problems begin when you want to pay it off early and it's so difficult to find out how to speak to an actual person. Paid off my ikea finance early, then they still took the direct debt payments, when I called, they said they would return the money within 7-10 days! Taken in error and I have to wait to get my own money back. Ridiculous!! Will be the last time I use them!
Bob irwin
14.01.2024
Ikano Bank UK
Scammers..took out a loan NO interest if its paid before a date. Phoned before it was due and customers services refused to take the full amount. They took £1390 leaving £66. They stated the direct debit was set up and couldn't stop it. Even though it had plenty of time before it kicked in. Told no interest would be added. Lied charged us interest. Refused to take the full payment. Complaints department takes 8 weeks. Shambolic
Beata Wityk
29.12.2023
Ikano Bank UK
I asked for a payment holiday in February. It has been accepted. A month later I paid 2 installments. Overdue and current. 3 days later my credit score dropped 41 points due to a missed payment. Hard to contact the bank and they are not helpful
shannon mcfall
28.12.2023
Ikano Bank UK
Have been on phone to them every month for last 7 months trying to set up direct debit for them to send out wrong letters 3x then now telling me i had to pay let payment fee for £0.02 that I owed them, never buying anything with them again I can’t not wait till it’s paid off.
Ollie
19.12.2023
Ikano Bank UK
Disgusting service nobody responds to emails or phone. Majority of service is automated so can't provide help. Tried to set up new direct debit only to be sent paperwork but no prepaid envelope to send back and then got no response and didn't set up new direct debit.If you want to talk to someone just use the option can't pay and you get through straight away even if you don't need that option. They answer when they want your money!
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WaterFront House, Station St, Nottingham NG2 3DQ
Ikano Bank UK