Shell

Shop owner got bad attitude and threatening behaviour

Went to this garage at 5:30 am on a Sunday morning to fill up my car on the way to work. Unfortunately upon trying to pay for my fuel the transaction was repeatedly declined despite there being adequate funds in my account to cover the transaction. I also tried to withdraw cash at the on-site cash machine to pay for the fuel, the cash machine withdrawal also declined my card. I realised at this point that the bank must have flagged a recent transaction as potentially fraudulent and put a block on my card. Unfortunately at 5:30 am the banks help line was closed so there was no way to get the block removed. I offered to pay by bank transfer via my mobile app but the garage owner said he did not have online banking.Initially the store owner wanted me to leave my mobile phone as a security against the fuel, but I explained that I needed my phone for work in order to book on for my shift and to ensure that my security control room could contact me. They then allowed me to keep my phone but took my name and phone number, and checked my driving license to make sure the details I had given them were legitimate. I explained the situation, told the store owner I would phone my bank from work to get the block lifted, and then return on my way home at 7:45 pm, and pay for the fuel. I even showed the cashier my online banking statement to prove that my account had adequate funds to cover the transaction in order to alleviate any worries he may have had.I then received a phone call from the store owner at around 4pm in the middle of my shift asking me what time I was coming to pay, and telling me to make sure I did come".After getting the block lifted from my debit card I returned as promised on my way home at 7:30pm and paid the owed amount in full. I apologised for any inconvenience caused

Bought milk from there this morning and it was off all 3 2 pinters. Never buying anything from there again. Couldnt even get a refund.

Been down to put electric on tonight and he only put £40 on and the other night I put £80 on with no problems and he give me a funny look

Man behind desk scanned my Shell rewards barcode but No points were added, I asked if he could rectify this & he abruptly said he scanned it & there's nothing he can do" then he went outside to empty the bins

I have park up my car for quick shopping next door, was very deep snow so and I can't get my car down there .They asked me to live property if I not buying anything......I have been down there as a costumer many times, but no any more

Good customer service always from staff been using this gas station for years staff always happy to help

Very bad attitude from staff, usually no working paypoint. Ridiculous bad senior Asian worker, WC never working better try another petrol station service!!!And no selling alcohol rating - 1