Dunelm

Thanks to Jay at Dunelm Nottingham today, who helped us pick new curtains and linings. He saw us wandering around and took the initiative to ask if we needed any help, and because we needed a set that wasn’t in store, he made the ordering process for us really easy.A very personable member of staff, and a pleasure to meet :)

I would like to tell you about a young man who helped us when we used your facilities. We had seen a young man waiting in the cafe and guessed when an employee fetched him and apologised for the delay, that he was there for an interview.When I was struggling to leave the toilet area pushing a wheelchair this young man helped us. I asked if he had been for an interview and he agreed he had.I wanted to tell someone in customer care how helpful he had been but apparently you don’t have anyone in that position.This is the only way to tell you he may be just what you need.His interview must have finished about 2.00pm today 8th November.We need caring people.

I have put one star, because putting zero stars was not an option. The store had made an error with my click and collect. They said they messed up on their stock take so I have paid for an item that they don’t actually have in stock leaving me largely out of pocket when I spoke to the manager about this he was really rude and very patronising and didn’t care that he had an upset customer when I confronted him about his attitude towards customers, he appeared to be more rude than he began with and refused to speak to me and walked off. As a manager, I feel you should try to please the customer try to calm them down and try to find a resolution. He made fun of the fact that the money I was out of pocket was not a big deal and not a lot of money to be out of pocket for him, and seem to find it funny that it’s actually was a lot of money to be out of pocket for me. I will await my refund, but I will never be shopping here again if that’s how they treat people absolutely disgusting and not one person out of the four I spoke to issued me with an apology for the mess up for my inconvenience.

Good home warehouse. Shopping experience is nice, however, aisles are narrow in the ground floor. There is a cafe too. 28 days returns policy. Prices are reasonable and not in high bracket.

Spent an age here, trying to decorate a spare bedroom. Eventually found everything we needed got home and we'd picked up the wrong sized curtains. Returned the same day, no quibble, they assisted us finding the right ones. Great customer service

Cafe appalling. Literally every spare table was piled with dirty cups, plates and trays. Clearly understaffed. Service at the till was slow and miserable. Stood around thinking it would speed up and some tables would be cleared, but no; left with nothing in the end and went elsewhere. Dismal and grotty.

Store not very tidy or clean. Stood waiting for a while behind someone doing a refund. No apologies for the wait and no attempt at all to hop on and help serve from two young employees standing on the shop floor chatting away near the tills. Lack of professionalism and not the first time we’ve experienced this.

Visited to get some decor inspiration. The shop consist of two levels, both with a wide selection to offer. The store has a nice size car park and is wheel chair friendly. They sell from curtains and rugs to furniture and lighting, they even sell decorating supply's. The quality of the products look good and they are also reasonabley priced. After a look around the shop we enjoyed some food and coffee at there upstairs cafe.

Well stocked store. The staff seem pretty indifferent. I asked a member of staff for my click & collect order, as it says on the collection information, to be told to go wait in the queue (which always seems long).