Exchange Utility

A staff from the company called me to make a proposal to me about paying for utility through them at a discount. At first I wasn't interested but he persuaded me to give it a shot. I did at last and checked the outcome with what the bill used to be; I believe it's worth the effort.

Rubbish after sales service. 8 emails and 3 telephone calls to solve an incorrect price problem. Still no action 12 months later. Find another energy switch service. Exchange Utility is useless. I warned them that I would send this complaint, They just dont care!

This company make money by adding to your rates on your bills. Suppliers pay them a fortune for doing it, as a kickback for winning them business. Google 'dodgy energy broker uk' and you will steer clear! Use their prices if you must then go direct and get it cheaper. 5 star reviews are from employees - Lexxy Sturgess, Blaine Chippendale, Sam Birchall, Aaron Price - all work there. Don't believe me? Ring up! Or go on their facebook or linkedin. Lying company and staff, wouldn't know the truth if it slapped them in the face.

Very disappointed in service received by the Exchange utility team and Lindsay Keggin. Over two weeks for prices, excuse after excuse, given verbal prices but not sent through in black and white as requested. Called several times was told they would be sent in two minutes" as of yet I am still waiting (forty minutes have passed so far)It is frustrating as you give the information over in good faith for it not to be followed through on. Rather

I asked E.U. to phone me back at 9am which they did very promptly. The lady confirmed with me that she was working alongside my electricity company and required my supply number before she could give me alternative estimates/quotes for other companies. I refused to give this info as in my mind if she is working alongside a company they should already have it. Was then told that she couldn't help me without the number and the call was disconnected.NOT EVEN 10 MINUTES LATER she called me again saying that she had obtained my supply number and could now give me the new information!!!!! Gobsmacked is the only word I can think of without being rude. If I could give no stars I would.

I've been harassed today about our churches Eon plan being up for renewal next month when in fact we only renewed with British Gas through Exchange Utility last month. I'm still awaiting the paperwork for that! Online British Gas account seems ok though.Exchange Utility on't seem to know what they're doing and make you doubt what plan you actually have!I won't be using them again to organise' anything even if they claim to be cheaper they are not worth the hassle."

Special mention to Tori who was brilliant from the moment I got I touch. She was incredibly helpful without pestering and seemed genuinely interested in my needs. Exchange made it very easy to get a better energy contract.

SCAM.This is a barely legal scam. They pretend to be your current supplier to get you to sign up for a contract through them.DO NOT IN ANY CIRCUMSTANCES DO BUSINESS WITH THEM.Re their response below.I don't know how they've found my call in particular, without my phone number, and still havld the call recorded 3 months later.I think it's pretty clear that not only do they lie on the phone, they have also lied in their response.

This company are crooks . They switched me from a good deal to British gas at 4 times the price. And wont respond to my calls. Dont trust them. They just want commission

I have been using Exchange Utilities for several years for our church energy supplies which are relatively complex. I have been very pleased indeed with the service provided by EU - responsive, efficient and good integrity. They have saved me considerable time and provided good deals for our church. Highly recommended.