Destination2

Don’t book with this company. There are far better companies to go to like, best at travel or let’s go to who have always bin really helpful. We had a issue where my father in law had to go in to hospital to get his cancer in his stomach removed and needed to change the dates as he was coming to Dubai with us and because we didn’t know the dates we wanted to change to because we are unsure of his recovery time they made all our parties lose their deposit. This was our first time trying them and last. I shall stick to, best at travel or let’s go to from now on as they have always bin fantastic and really helpful.

Prices may look great but the aftercare service is absolutely awful. I would not recommend booking with them.I booked a holiday in July to Dubai, price agreed, deposit paid, in November my plans changed and I needed to change the check out date to 1 day earlier. The company does not allow you to call and make changes so I emailed with my request. They came back to me asking to agree a new, much higher rate for the holiday - rather than simply changing the check out date (which every company I have ever booked with would let you do).Their excuse was ‘prices are subject to availability’ - this makes no sense whatsoever given the holiday was already booked.I would NEVER use them again, if they cannot facilitate such a simple request, they certainly wouldn’t help you with any other issue.

The best decision I ever made was to cancel my booking with Destination 2. When you ring up to book, they are so helpful, then they take your deposit and then they wash their hands. At this point they ask for a Trust pilot review, so of course they will get a high score which I stupidly took as a green light and believed everything they told me, which was if you book over the phone then you can amend your booking, i.e if direct flights come out, upgrade the room, upgrade transfers etc.... so of course when I checked and saw some better deals I asked for the upgrade. However, they did not exist. After researching on google reviews the penny finally dropped, this is the norm.... at this point I cancelled, and believe me I fought for my deposit back, but they refused, however now I am just relieved I only lost my deposit to severe my ties with this company, and I've booked with a rival company and saved more than the deposit I lost as they were £2000 cheaper for the same holiday. I will NEVER deal with this lot again, absolutely disgusting, when you think about how much money you are parting with, please don't let people like this get their hands on it!

Let me start at the beginning. A big holiday company decided to change our booked hotel in Cancun 6 days before we were supposed to go on holiday. No big deal, except for the fact that we are going to meet up with friends from the US who booked the same hotel. This is a resort and only guests have access. Panic mode and lo and behold, it looks like Destination2 have got the same standard of room available. Now I phoned the large holiday company and get the usual unhelpful response. I want to cancel the hotel only, and even though the flight is with a independent airline, big company can’t split. I have got to cancel the complete package.I phoned Nadine at Destination2 and she was so helpful and understanding. She arranged the flights from Heathrow as I already had an airport hotel booked for the night before. She also arranged the transfers to the hotel resort and back. All the stress now gone and we can meet up with our friends and have a well deserved holiday together.Considering that all was arranged 5 days before departure, I know exactly who I will call when I book my next holiday. Big company…..never again. Nadine all the way

Nadine Edwards has been so helpful friendly and pleasant to deal with , we booked our Dubai holiday for 2024 she also helped us find various hotels for our California road trip last September, will definitely be calling Nadine again for future holidays !!

Shauna organised an excellent Maldives holiday for us. Everything went smoothly whilst on holiday. Getting in touch with Destination2 can be a little slow after you have booked. We would use Destination2 again

I am writing this review while sat by the pool in Thailand. I waited until now to review this company because of the negative reviews I have read. (Some of which do seem self inflicted)However I can not fault the service.I found the offer I wanted online, called up and went through it all with Nadine, she booked it all over the phone and sent me the documents to proof read while on the phone and everything was great.Shortly after the call I received all my booking confirmation for the hotel, flights and transfers.Everything to this point has gone smoothly and we got a great price for our holiday.I would highly recommend this company and will definitely be booking again with them for my Asia holiday.Thank you very much

I was apprehensive about using this company because there were a few negative reviews and I’ve not heard of them before.We had a great deal on a hotel in Dubai, before departing. I emailed the hotel directly to ensure we had a booking and we did, everything went very smoothly.One thing to be mindful of booking with this company is there is very little contact, it’s very online orientated and if you’re comfortable with that then go for it.I booked online, left a deposit, had a confirmation, didn’t hear anything until payment was due, once payment was received the final invoice/confirmation was sent and nothing more. That made me feel slightly uncomfortable, but there was nothing to worry about. So in summary if you’re comfortable booking online and having little other contact then this is the agent for you.

So far so good.We found destination2 via another comparison site. Kirsty was very helpful, managed to find us an even better deal than we had originally found.We had a small issue on emails going to hotmail but resolved by changing yo Gmail.Also spoken with the hotel we have booked with just to confirm the booking.I will provide a further update once we go on holiday but that won’t be until October 2024.

This travel agency has displayed an alarming lack of ethical and moral responsibility. They deserve to face financial repercussions, possibly even liquidation, due to their exploitative practices. My experience with them has been marred by a troubling pattern of deception.To provide context, I had made a reservation for an airline ticket, which was scheduled for five months in the future at the time of my communication. Unfortunately, I received a distressing letter from the hospital, indicating that my 4-year-old child's cancer had reappeared and would require 18 months of inpatient and outpatient treatment. Given this unforeseen situation, I requested that the travel agency hold onto my deposit for an additional two years so I could potentially rebook the trip when circumstances allowed, as they generally don't handle bookings so far in advance. Shockingly, they refused to cooperate, and a trail of unaddressed emails supports this.Furthermore, the travel agent's customer service representative, Shirley, claimed that Emirates, the airline in question, would not provide a refund. When I contacted Emirates directly, they informed me that a refund might be possible based on the ticket's terms and conditions. Astonishingly, Destination2 showed no willingness to invest the effort in pursuing this refund from Emirates.When I asked for a refund of my deposit, they insisted it was part of the airline ticket, but when I pressed for confirmation on this matter, they either evaded the question or declared their inability to assist further, directing me to seek resolution through insurance. It's disheartening to encounter a company that exhibits such inflexibility and a lack of empathy during a challenging and distressing time.