West Hall Boarding Kennels & Cattery

Pleasant helpful staff have recently boarded Floyd our border terrier due to illness in the family. We cannot not thank you enough. X

Went to visit there's no way I would let my dog stay there it's disgusting it needs closed down

We have a rabbit and find it very hard to get her cared for when we go on holiday. Westhall kennels have always been good in offering her care when we have booked a holiday. Just arrived back from holidays and once again they have offered us excellent service in caring for sugar. Heidi kept us informed how she was settling in which put our minds at rest. Stacey you did a brilliant job in caring for her thank you so much. Lorrain thanks again for making this possible can't thank everyone at Westhall for making Sugar so comfortable.

These kennels are appalling and should be closed down. I had my two dogs booked in for the weekend of 4th to 6th September. I cannot describe what I encountered when I walked into the indoor kennels. The smell from the wet floor, a mixture of urine and disinfectant - was so strong that it remained in my nose for hours. I hasten to add I did not leave my dogs here and had to rearrange my plans for the weekend. Just to be clear this review is for West Hall Boarding Kennels - not the local authority rehoming kennels which are opposite.

Booked in last minute for my two doggy. Staff friendly.

Left our dogs here was fantastic our two dogs were so looked after blizzard copper

Lovely location. My dog (pippa) was really looked after by the staff. she was happy when we got her home. We will definitely use west hall again

I have used west hall for my dog for a couple of years now. Never any problems and molly absolutely loves going she doesn’t look back when we drop her off

Terrible experience. If I could give 0 stars I would.We found a dog roaming the streets and had to follow procedure to take her to the emergency vets, she was then taken to West Hall Kennels. The attitude of their staff is horrific, rude on the phone, dismissive and constantly just fobbed off when asking for them to assist with the microchip details.When we went to visit the dog (who is now thankfully in our care), we were advised they don’t flea or worm their dogs that go into the rescue, yet they board other peoples dogs too and all work around them!The managers wife was unbelievably rude to me over the phone on countless occasions and even called me a liar at one point! Would NEVER board my dogs there, wouldn’t recommend anyone else ever does and I most certainly will be reaching out to the local authority to inform them of my awful experience.

Looked after my 12 year old lab for 3 nights. She was well cared for and really happy there. All her needs were catered for. Big thank you to the kennel staff who were friendly and helpful. Very reasonable prices too.