Challenger Business Communications

Having used Challenger for our company mobiles for a few years, we decided to use them for Broadband. The salesman mis-sold the speed we could receive, which I had in writing and despite numerous attempts to get them to deal with my complaint they have still not done so satisfactorily. When taking out the broadband, they weren't the cheapest option, but they are not willing to accept they are in the wrong - despite accepting the email is misleading. I would have scored a 1 STAR, but the service on the the Mobile phones have been OK prior to this issue.

The member of staff I spoke to on the phone was extremely friendly and her customer service was amazing.

We have used Challenger for several years now,, their customer service is fantastic, we would highly recommend themBenna LeakeJackson Handling Limited

Great service! We took out mobile care and when one of our staff had her iphone pickpocketed they sent out a fully working replacement the next day with all her address book installed, we just had to turn the phone on and she was good to go!

Awful experience today with the costumer service from Joel Bevan. I called to ask is they could give any kind of compensation for the business I lost, because my phone wasn’t working and without a phone clients can not reach me.After having the business closed for over a year through the pandemic, having not to be able to work the most crucial time of the year for my business ( days before Christmas) it was extremely stressful.Joel Bevan who is the manager(!!!) actually laughed at me and answered me that “ I shouldn’t expect them to give me a month for free just because I lost a few days of business”!!!He kept arguing with me for a very long time on the phone, being sarcastic and not a single second did I have the feeling that he was there to help me in anyway, quite the opposite.Through out the whole conversation he was trying to convince me why I don’t deserve any compensation for the business I lost.Really disgusting behaviour….In the 40 years that I run my business this is probably the worse costumer service I have come across to the point where I felt that I need to share it.

Our company has had a long standing relationship with Challenger. Our account managers have always managed any of our problems and queries with a willingness and enthusiasm and also showing their knowledge and experience of the industry while doing so in a polite and professional manner . Keep it up guys .Gareth JonesManaging DirectorThomas Jones (Llandudno) Ltd

These people cold called my work phone. They were vague about who they are (sales pitch awful and with no enthusiasm). I had to press to get more info than challenger" - even then I only got that they were based in the North West. They stated they were "Platinum O2 Partners". When I said we have a partner of choice

Great customer service from Challenger Communications during the lockdown period.I personally have little to do with them on a day to day basis but when I needed their services they responded immediately.Thank you for your assistance and support during this difficult period.

Great support and a wide range of products to suit our business. Very helpful during our transition to remote working during COVID-19.

Advise strongly against dealing with this company. They advised data caps were not available on my firms mobile contract. I subsequently incurred large data overcharges.Had to resort to legal action to get a portion of the overcharges refunded.Updated Jan 2018: Just discovered that the NEW iPhones they supplied were in fact refurbished. Totally unethical company.Steer well clear.