Neate Automotive TA Sandown Coachworks Heathrow

Fantastic service from the whole team at Neate Automotive when my car was sent in for repair. Chris and Martin were very friendly and professional when collecting and dropping off my car, Cally on reception kept me informed throughout the whole process and I even received a call from one of the technicians Ru to give me an update on the repair. The actual work itself is top quality and my car is now back with me looking brand new, great work all round!

My car needed some body work after being slightly damaged while was parked and Neate Automotive has arranged the collection and drop off for repairs. Their staff was very friendly and sent me updates all the time. Also, have to say their flexibility in my case was outstanding as I've been in holiday and they could make the arrangements to drop back my car same day I came back home. The repair is great, like nothing happened to my car.My review is based on work itself, comunication, time to finish the work and friendly staff I had to deal with.If something comes up again I know who I can rely on! Thank you for everything so far!

Excellent service. My car was collected and dropped back by Chris, who was super helpful and polite. Estimated date of repairs was met and I now have a shiny car and you wouldn't notice it previously had a caved in bonnet. Cally on th3 phone took my payment very quickly and efficiently. All in all a good, trouble free experience. Will recommend to others.thabks all at Neate!

Chris and Martin dropped back our Prius last week after repairs from an accident and I cannot fault their service.Repair work was fantastic and car was cleaned spotless on return.Highly recommend!

Excellent customer service. My car was collected and dropped back by Chris and Martin who were helpful and friendly. The team did a fantastic job on the repairs of my car. I would definitely recommend Neate Automotive.

Chris and his colleague who dropped the car off at my house were so lovely. Really professional, yet friendly and really personable. Car looks great and spotlessly cleaned !

Very happy with service throughout, would highly recommend.Excellent communication throughout from Cally, always professional and friendly, promptly answering all of my silly questions. Courtesy car dropped of by Chris, again very professional and friendly. Car repairs finished before estimated completion date. Repairs done to an excellent standard, came back pristine clean and after a very slight issue when picking up my car, Roo sorted very quickly.

Just got my car back today,..before the estimated date given. I have received excellent service from Neat! Everyone I have spoken to when iv called has been not only very polite but also incredibly accommodating to my availability. It was an absolute pleasure meeting staff members Chris and Martin, who were very helpful and accommodating when picking up my car and dropping it back. They were informative, polite and helpful with regards to my queries. Thank you Neate Automotive for providing me with a superb experience as a client.

Very disappointed,I was asked to go out to view my car for them to quote to the insurance.I have a 14 plate ford fiesta sport this was stolen recovered.The only damage was to ignition barrel and steering lock & a small dent in boot that looks like they tried to open.So I visited garage nice people we done a walk around my car, this was back in September 20th and they still not started repair and we are in November, they are using the excuse there waiting for confirmation from my insurance to do repairs as the quote is more than my car is worth.My insurance company have no record of this and when I asked garage for copy of the quote they refused to show me . As it seams strange to me that a ignition barrel only takes a hour or two to fit and on Google I can buy the parts for just over £100, also if I called out a smart repair company there average is £200 a panel so I can't work out how the quote is over 5k what my car is worth. When I asked to see quote they refuse to show me and justify there quote price,I feel there is something not right.finally I did ask them to keep me updated on what is going on with my car when I visited garage in September as I have been waiting to get my car back for just over 3,1/3 months now and I have had nothing from them.I feel there service is not very good . I do not recommend this garage as you will not be updated on what's going on, there prices seem extremely high and they take a very long time to do minor repairs.Hope this helps someone choose a better garage and not be put through what I have .Kind regards