Aquarius (Marlow) Window Cleaning Ltd

They did a great job

I forgot to share this on Google last year, and only put it on Trustpilot, So I thought I would add it, to help other unsuspecting customersI used this company for the first time, in August 2022, as they clean windows for my neighbour, and I struggle to clean my Velux windows in the roof. The gentleman in charge (the owner) came to my house, walked around and quoted me £25. He then arranged to visit the following Friday.On the arranged day, I had not heard from him, so called, and left a message. he called around 2pm and it was clear he did not know who I was and from the way he was talking, it was clear that he had forgotten my appointment, but stated he would be with me within the hour. which he was. He was at my property for approximately 15 minutes and thenI saw him pack up. Because it was so quick I checked my Velux windows, to find they had not been touched. So without checking any further windows I mentioned it to him. He then stated he was not aware of any Velux windows, even though he had walked around my property and quoted me, the previous week. He seemed reluctant to do them and after I made it clear that I only hired him because he would do the windows I couldn't He made a few excuses as to why he might not be able to do them, and then retrieved a longer set of ladders off his car. He seemed to have problems making the ladder stable, as he was on his own, which resulted in it failing to reach the windows fully. He then knocked on my door, stated he was finished and then asked for £40!!!I went upstairs to find one of the windows only 3/4 cleaned and the other with remaining specks.When I challenged the new price and quality of the cleaning he became defensive and blamed the cleanliness of the window, the fact his ladder could not reach and it was dangerous, and that I would struggle to find another window cleaner to do it for less. He would not take responsibility for the original quote, and would only agree to taking off £5.After he left, I then found one other window that had not been cleaned and four others with dirty smears on, or around the edges of them,. Which I have had to correct and do myself. I am absolutely disgusted with the service and the attitude of the gentleman, who I believe is the owner. I WOULD NOT RECOMMEND them to anyone. It was a very unpleasant and awkward experience, and I felt bullied and conned into paying for shoddy, unfinished work.Since sharing this last year, I also found that the cleaner had taken a chunk out of my gutteing. This must have happened when he was reluctantly attempting to clean my velux windows. I have not reported this to him, as he was so hostile before,. I have been informed the repair will entail many hundreds of £'s.

Excellent window cleaners, highly recommend.

Very thorough, reliable and friendly