Auto Support (Strensham Services)

I unfortunately found myself in need of recovery and turned to the internet for assistance. I was lucky to find Auto Support and I have to say what fantastic service, from the helpful call handler and to the amazing roadside recovery agent, Carl who was very friendly and helpful and got me home safe.

Broke down northbound m5 132 miles from home! These guys made me a warm cuppa tea and had me on my way home with a hire car! First class service.... helpfull friendly staff! Thx guys

Avoid at all costs. They recovered my vehicle from just off the M42 (on contract from an insurance company) after an engine failure and returned it to me the next day. During that time they managed, somehow, to smash the front near-side into something with sufficient force to bend the inner track rod and break the strut bearing. I can only assume they dropped it off a ramp onto something. On being challenged they denied all knowledge.

Today the 9 deci had the awful experience of breaking down, in fact on the M1 Woodall services fortunately, as my so called recovery service left me from 03:00 am until 07:30 when they started a chain of events relaying me between different services to 3 different recovery companies , on the last one they told me they were dropping me at Stensham where my van (I’m a courier) would be looked after by Auto support would be bought down over the next few DAYS!! , and I would be taken to the nearest train station where i could get a train home! , so my van would not be going to my dealer for repair that day or next, no work for me and stranded ……in steps Auto Support , amazing guys after i asked of i could pay them or if they could repair , they couldn’t offer anything immediately as they were busy , but their guys said look we give you a Courtesy car and get my van down later to night to my garage and bill my break down company.They true to their would did this , my van is now at my garage and i got home, they fixed the absolute mess my so called recovery left me in , not cost me any money and all very professional, i cannot speak highly enough of this company, they have surpassed any service like this I’ve experienced, id like to express my kindest regards and thanks for their professionalism and courtesy , i wish you guys did a national coverage , I’d sign up with you in a flash, once again greatest thanks to you company and hard working team you have.

Twice I've had this company sent out to me and both times they've arrived within the hour, have been efficient and polite and got my car started so i am at least able to get home or to a garage.Would not hesitate to recommend them.

Was told about 1.5hrs on a BH weekend and it was correct. Chap was very friendly and professional. V.happy ( though not with my campervan).

Very expensive, £162 for a 20min round trip, broke down at strensham servecis (where there recovery vhicules are based) needed to go to tewkesbury just of the m5 so 10 minuts each way for them. Rip off, needless to say dont use these people, managed to get it for half the price going elsswhere.

Guy was very helpful. And £100 cheaper than the AA Recommended" local and affordable recovery in the area. AA would not cover me as I was classed as off road when I got stuck doing a three point turn off a main road."

Absolutely lovely man working there, was very pleasant to talk to and was very understandable and helpful at solving our problems. Would definitely recommend this company for your car services.

My experience with this company was fantastic. The driver Paul was very pleasant and professionalCollecting my car promptly the Friday before ChristmasJohn Shaw contacted us several times from their call centre. He was concerned about me. Kept us informed on the progress of the pick up truck and was very helpful and professional.The whole sad experience of having an accident was made much easier with this brilliant company