Douglas Park MINI Stirling

Very poor service at this car dealer. Travelled from Edinburgh to Stirling to purchase a car. An appointment had been arranged for 2pm with the sales representative Sean Huntley. I emailed Sean twice to reconfirm our appointment and let him know I was on the way to Stirling. When I arrived on time it took over 30 minutes to be approached by a sales representative and we were left to stand about the car showroom. We were finally seen to by one of the staff members who explained that somebody had purchased the car within the last 20 minutes. We were waiting in the car showroom for over 30 minutes meaning the car had been purchased whilst we were there waiting on our overdue appointment to begin with Sean. Overall extremely dissatisfied with the service and disappointed at the complete lack of care for customers time so would not recommend.

Very poor experience. No customer loyalty to someone who has been paying a lot of money for various cars to this dealership since 2013. Been to the forecourt twice, unapproached twice. I have been personally contacted to trade in my current car to increase the used stocks which are critically low due to COVID, however, no interest given to myself and partner who were initially excited at the prospect of a new car. Audi and Mercedes are willing to offer me emergency services discounts and are keen for business. I have also contacted Mini Grimsby who are currently handling details of a new purchase for us. Really disappointing. You'd think that they didn't need or want business after the past year and a half of COVID restrictions, but obviously not.

Bought Mini Countryman All4 in June.Service was fine.Car was great. Unfortunately when the cold weather came, so did the troubles. Every time it was frosty I was frozen out car. I had a 4x4 that I couldn't access.Rubber seals were frozen solid. Contacted dealer & Mini Customer Services.No solution or resolution.Car not fit for purpose. Has been returned to dealer with significant financial loss. I need a car that I can actually drive. No- one overly bothered. Bad experience !

AVOID! Booked in car for brake pads and discs to be renewed & also to investigate engine light… advised engine light was sorted after keeping the car in for 4 days but engine light came back on. Other errors showing in car as an electrical fault but mini did not pick up on this, all lights on the left hand side were out as a pin was burnt out, how did they not pick up on this? Mini won’t fix engine light FOC, which is the issue they said was fixed. We are going to fix electrical error ourselves. Paid over £1600 and now going to have to pay more to get the engine light error fixed properly. Emailed customer services nearly 2 weeks ago and have not had a reply. Always trusted Mini with my car but will not be going back after this experience.

0/10 would not recommend!I attended with my vehicle as I believed Douglas Park had a good customer service reputation and it would have been worth the extra cost to have specialists carry out the work, however this was not the case. My car was returned to me 7hours after i dropped it off whilst i sat in the waiting area on it. It appears the specialists" have used the wrong tool to remove the cover

Went to have a standard brake fluid service and fix of windscreen wash, fantastic customer service from a friendly helpful team

Great service, friendly staff. The curtesy drop off and return service was much appreciated.

A great selection of mini and BMW cars. Went to pick up the mini after getting a puncture and superb service. During the wait had a good look at the new cars including the very nice i26. Great service and very nice place to go.

Called as I was worried about my mini, got through to Douglas in the workshop who was so helpful and very knowledgeable. Perfect Customer service!