Aegon

The whole experience was excellent, the only thing that wasn't was they didn't inform me of missing id for 3 weeks which is annoying

Made it incredibly hard to transfer a pension over - when I rang and finally got through after waiting for over 10 mins (baring in mind their lines are only open 9-5 weekdays, anyway) their ‘systems were down’ and couldn’t help me.

Recently asked Aegon to transfer five separate existing Aegon pension plans into my main workplace pension plan. What should be a very simple online process has become an administrative nightmare with multiple calls required on my part, random incomplete transaction forms emailed to me and no coherent follow-up from Aegon. Customer service team become involved and then tell me by email that they cant call me to discuss as they are working from home and are not provided with phones (you really couldn't make it up!). Still not resolved after five weeks. Aegon's products are generally very good but from my recent experiences I cannot trust the administrative side to be reliable which is obviously important if you ever plan to access or manage funds in any way. Once consolidated then I will seriously consider pulling all my funds from Aegon and moving to another provider. Lost ALL confidence.

Not good