ODC Door & Glass Systems Ltd

DO NOT USE THIS COMPANY. From start to finish (and I DO NOT consider my job finished sadly!) this company have been disgraceful.Their pricing of my job to get me to sign was shockingly below what the end price was. Their systems meant the onus for checking their work was entirely on me and every single iteration of their work had errors (that would then randomly revert to an old versions after each update was rectified).Their installation team have been good (in terms of respectful hardworking individuals who take pride in their work) - but they are working to SHOCKING policies and ways of working enforced on them by ODC. As part of my contract I am responsible for “decorating” inside - but as you can see from the photos the windows are not trimmed and finished off under the guise of “that’s decorating” - the fitters are EMBARRASSED of their own company’s policies and know that ALL other companies trim the insides to finish their work. They showed me how it SHOULD be done on one window (as per the video). It’s so blindingly obvious that ODC are cutting corners and refusing to take that actual finishing of their work into their price. Brendan (their MD) has had the audacity to stand in my home and tell me that it would cost me MORE money to have them do this work.My original quote and Order of intent signed beginning of August 2022 was £83,596 but I have only just had my last two windows installed (31st July 2023 - due to the despicable amount of errors and challenges along the way! And there are still problems with one of them)!) and it has cost more than £9,000 extra than the original order.They now want an additional £7,871.28 to stop the interior of my cavity walls falling all over my window sills everyday - an utter disgrace, they should be ashamed of themselves.I paid money for surveyors who totally missed windows off the price and then increased the price again because they hadn’t got their measurements right on the first survey (that I’d paid for). They left equipment taking up most of my drive for weeks on end (after they’d “finished” seen in the pic) and just ignored my requests to resolve.These are just SOME of the catalog of issues that I’ve experienced over the past year and would be happy to share additional details to anyone who would like to hear the full extent of their disgraceful performance.(These videos are what I sent to Brendan in March but rather than resolve anything he wants to charge me the additional £7,871.28 to finish their work)

Amazing doors! 4 years on and they're still as good as new. ODC were brilliant throughout - great service, great installation and a great price. These doors radically changed this part of our house and I can honestly say this was one of the best purchases we have ever made. Thank you ODC for making it happen!

ODC designed, procured and installed a Solarlux wintergarden for us. The end product is fantastic and we are very pleased with it. We had some issues with the installation when Solarlux provided the wrong gaskets for the doors and we had to order replacements from Germany over Christmas. There were a few communication issues with ODC as various team members went on holiday over the Christmas period, however this was fixed and we got the replacement gaskets installed in the end. There was another issue with the glass (manufacturer's fault, not ODC) which ODC were very proactive in following up and fixing, which was very much appreciated. Overall a great end product and I'd definitely recommend this company.

Doors look great and I’m happy with the result BUT I’d really wish I shopped around as we were significantly let down in my opinion.TL;DR - overcharged for cancellation/re-booking date despite highlighting concerns beforehand. They expect you to be experts in window fitting apparentlyThe detail of you’re interested…We went with the convenience of the showroom/distribution centre being 0.2miles away to ensure that if we had any concerns we could simply walk over.We had a concern the openings were not ready for install 4 days prior so went to the office on Saturday. A call was set up for first thing on Monday with a technical colleague. So far so good, and glad they were nearby.Technical colleague phoned, pictures were shared, and recommendations were made. These exact recommendation were then completed by our contractor.Install date comes…and they can’t install. The spiel I got was that although their recommendations were carried out the day before, they couldn’t have assumed that no further work was going to take place (despite me specifying this on the call).Installers left, took my doors with them (which at this stage I had already paid 100% for) and then had a call from the office saying a re-booking fee of £1,000+VAT was required.Upon explaining the situation, and challenging the fee more than once I got a measly £200 off. I had no choice but to pay it.4 days later (on a Saturday), installers come back and fitted everything. They were professional, friendly and did a great job.I think 3/5 is a fair review. We’ve been really stung here through no fault of our own and there was zero consideration/common sense applied on their part.Update - based on company response: door opening measurements were taken by you, which I paid for. The change was to move a wooden joist (that was installed prior to your measurements) from the top to the bottom of the opening which is exactly what was done. So either you got your first measurements wrong, or you’re trying to find more excuses.I have no complaints from the initial fitters. They were honest and fair. I didn’t have a conversation about my concerns prior to install with them. I had a conversation with 3 individuals (one of which was a technical specialist) at your office and you all failed to do your job. You’re just trying to pass the buck hence why I’m sharing this review. Thanks

Brilliant service and fantastic product - couldn’t be happier with how our new doors look! We met odc at a home show in London and were so impressed with their range of doors and the sales team. The process from design to installation has been so straightforward and easy. Amber from the team has made sure we’ve been fully informed of every step of the process. And we’re delighted with the outcome. The doors have totally transformed our home - just need to sort out the view from them next!

Outstanding service and support from first meet at the Farnborough building show, to their premises in Bournemouth to their communication by email and phone. Seamless, transparent and so helpful at every step. In a world where it seems to be getting more and more difficult to have human customer service without having to go through umpteen phone messages and phone button options it’s been a delight to work with the the ODC team. Thanks for having real people and even better real people that know their job and products. I am just so amazed the connectivity from sales, to site to finance , a great team. Looking forward to the installation in a few weeks. The product in the showroom and the knowledge was excellent, so should be a straight forward installation.

From our first enquiry to ODC to its installation and completion the process was very well managed by Steve Hyams who ensured that everything went according to plan and all our expectations were met.We have now had our garden room for five years and have been delighted with it and it would not be an exaggeration to say that it is our favourite and most used room in the house.When it was installed we had underfloor heating added and so we can use it all year round.

We originally found out about ODC Glass at The Homebuilding and Renovation Show.Matthew who was our initial point of contact, he was very helpful and showed us the products and talked through our design with us.We used ODC to do all of our windows on our house and our large sliding doors, we were grateful to find them as they could deliver exactly what we were after.Since finishing our house we have then used them again to do out office and garage.The guys that installed the windows and glass were very professional and worked hard to get everything done on timeA big thank you to Amber who has been so helpful throughout our renovation, she has checked in and has made the whole process effortless!If we need anything done in the future we would be in contact straight away!

Every single day in our new extension we feel just so grateful, and so completely THRILLED with our windows, sliding doors and the glass that ODC did for us. THANK YOU ALL @ODC SO MUCH. They give us such pleasure and such a feeling of safety and security as well - they are beautiful, in every way, and the sound of the rain falling on the “glass room” makes me feel like I’m camping and in the cosiness of my tent. It is all utterly brilliant, and I can’t thank you enough for all of it.Is there something tinted in some way in the sliding doors? Because even in the heat (which admittedly we haven’t had for a while!) they were just so shady and kept everything so cool? Incredible.The teams that came to survey the site initially, and measure everything up, plus those that came to fit all the different component parts were all so efficient, kind and went above and beyond the call of duty to make everything perfect.Thank you all hugely for your help in giving us our dream home.

Had ODC replace some old and tired bi-fold doors at my new house.They went all out to make my family’s experience and house the best it could. We were convinced that we could go from a set of 5 doors to 3 - I was sceptical.They achieved it and the reduction in framework is amazing. More light into our kitchen and it improved our outlook to the garden.Fast and accurate measuring up and installation by Irfan and good comms from Matt to fit us in around my ever changing calendar.Top job guys - highly recommend!