Vertu MINI Durham

I have just picked up my mini and customer support was exceptional throughout. Particularly Christian Munden who went above and beyond to make sure I got the car I wanted. Thank you for making it a great experience.

A big thanks to Neil, David and Josh who worked tirelessly to find the cause of my Mini Paceman auto restart issue. Whilst this took a few weeks, they kept me informed everyday with progress and next steps.They eventually found the fault (low fuel pressure from pump) and the car has performed perfectly since.Great team work.

Excellent service from Ben, Ellie and Thomas. I haven’t been on the car market for a long time and was rather nervous of the first approach. The reception we received from Ben was second to none, from his reception on the forecourt right up to securing the sale, Ben was very professional and knowledgeable and guided us to what was available and helped with the final choice of our perfect car. It was a seamless process from selecting our car to the collection of it. I would certainly recommend Cooper Mini Durham. John and Sheila Nicholson

I have just received fantastic customer service from Vertu Mini Durham. I have felt truly valued throughout the transaction. I purchased 4 excellent Mini wheels which arrived very promptly. They were delivered by an very efficient courier (DHL next day). Excellent communication from Sofiya throughout the process. I wish all car dealers were like this! Thank you

Highly recommended! Excellent service from the whole team here at Mini Durham who were all extremely helpful, friendly and professional but particularly Adam Gregory who was superb from start to finish and made the whole process of buying my new car really smooth. By far the best team I have encountered when buying a new car.

Time management is poor. Got my car back after 1.5 hours delay at BMW Mini Cooper. Took the car for MOT only. I am also not sure of the quality of workmanship of Mini UK. See picture for reference!

What a joke this company is , ordered mini parts last Thursday, told they would be in for collection Monday, heard nothing, called into parts department Tuesday, I was told they had not been ordered and they would be ordered and available next day, wait for text, no text rang today Thursday 23rd to enquire , very vague response , and told they could be ordered in for tomorrow, I told them not to bother , Hopeless, incompetent. if you want to talk to me reach out to me, happy to discuss, . Your service is not acceptable

Exceptional service to help me buy my car. Adam has gone above & beyond to ensure I was getting the best car & deal. All employees I spoke to during the process were helpful & friendly.Honest & transparent company. Highly recommend them