Northfield Health Centre

I honestly do not know why these people are doctors. They only diagnose what is on their computer screen and what was wrong with you the last time you phoned. You never see a doctor now but the receptionist is fairly competent at diagnosing illness.

Currently sat in the waiting roomwatching a receptionist looking at settees so If anyone has issues calling through to book an appointment this is probably why absolute joke!! Hollymoor medical centre here I come

This doctors surgery is an absolute joke. Can never get through on the phone, you ask for an appointment latest as possible because of work they constantly say 3:30. Went to collect my prescription and was left waiting for over an hour. I’ve only recently joined & will certainly be leaving ASAP! Disgusting surgery honestly shouldn’t be allowed to practice.

As a family we have been at this surgery for years, the service has always been great until the change in doctors. I am shocked with how Dr Bhat spoke to me when I was desperately trying to find a solution to my elderly grandads pain.There was no help or understanding & she just happily left my grandad in pain and just rushed me off the phone after being extremely rude.There was no help from this specific doctor, she just told me to to call a pharmacy for help.I will now be requesting a transcript of the phone conversation and taking this matter further as no one should be treated this way.

Great and quick service. Reseptionist are always welcoming and helpful. Nurses are very efficient and pleasant. Drs are helpful over the phone and in clinic. Very swift process and very caring approach towards health. The calling system is a great one as it allows everyone to have a chance to gain an appointment or be seen.

I phoned the GP surgery this morning to request a blood test. Receptionist said they only deal with emergencies and cancer treatment until january as the centre is busy with the covid patients.. I wonder what service do they provide for covid patients. Are the doctors themselves vaccinating the public.

Very nice telephone customer service. Very helpful. But some doctors are very ignorant. I am 21 days after breast cancer surgery. Two weeks ago I called to extend my sick leave with Dr. Land. A very nice doctor who listened to me. She prescribed me the right pills. Of course I couldn't get an appointment with Dr. Land. System problem. I was assigned a doctor at random. A big disappointment. The doctor who talked to me didn't listen to what I was saying. She was very rude and arrogant. I just wanted her to check my condition. It is very sad that the doctor who is supposed to help. Even more upsets the patient. I do not know the name of this doctor, she did not introduce herself to me. So much experience in the NHS this was the most unpleasant disrespectful doctor. I hung up the call. I felt disregarded. Do I have to go to the hospital to see a doctor. Let him see and advise. It's hypocrisy.

Worst surgery I have ever used if you have ongoing health issues don't bother. They love to hide behind the pretence of covid" but let's be honest they were awful before that and now have a plausible excuse for the disgusting behaviour."

My mum came for her treatment and they ignored her over the phone and refused to give me a blood test and im underage and its not the first time they refused, ive been trying to get one for five years and they just make it seem like its all a joke. Im vegetarian and young so its important for me to check if im deficient in any nutrients i need, but they constantly refuse me and not give a reason. Ive had both of my parents call and i have myself, not only that my parents have health and blood conditions so im annoyed, stressed and worried that i might have one of these conditions.

Faulty phone lines cannot get through. After waiting however long for the drab speech to finish. Every option results in a short pause/repeat of msg! Very efficient and effective for patients needing urgent support and can't travel to surgery.