CeX

Sweet place to shop for used gamesFriendly customer serviceAwesome support in recommending games

Not a bad shop the people who work there are always pleasant enough

Went into this store today because I had seen a dvd on the website stating it was available in this store, I had a look myself first to see if I could find it and I couldn't so I went upto the counter and it was a girl who I asked, she checked the system and said yes we have it, I said I've already looked and couldn't find it, I asked if she could look for it for me and she said no that she was too busy, so I went to have another look and kept my eye on what she was doing, and guess what, she wasn't doing anything the whole time I was in there!Absolutely useless and very unhelpful, want the wage but don't want to help unless it's using the computers!

Was great, the staff explained everything clearly can't fault to be fair

OK but cheeky what they offer you for your items

Awful store with awful, untrained staff. I bought a game from the ceX located in Stockport. I came back the next day to return it. The woman at the desk (purple hair) completely clueless told me that I can have a refund. That was great. She asked me If I had the card I paid with, which I did have. She said that she can't complete the refund until I set up a membership. I was in a rush but I agreed, only for her to tell me that she can give me a voucher, not an actual refund. Then she says that it states that they don't do refunds on my receipt in the finest writing. Am I being ridiculous or how are people meant to know if no one tells them about it. What if they change their mind in store ? If people only get this info on the receipt and not from the actual employee, its too late after they paid... What the hell is wrong with this company ? If this is some sort of new technique to get customers to start memberships then it's a ridiculous one. Its the worst customer service I've had in a long time. No one was helpful. I would suggest further training and maybe telling your staff to not lie to customers. I'll post the same review in other places. I'm sick of employees being untrained and not knowing how to do their job.

Decent size Cex shop, many second hand games for multiple system going back to the original xbox and ps2, items are usually well organized and the staff are friendly, mind you this is still a Cex shop so don't expect amazing bargains but still a nice shop for second hand products.

Staff were friendly and helpful but more so knowledgeable with the products that they sell.

Good selection of 4k blu ray films.

Always trading stuff In here. Most of the staff are really bad at their jobs though. I aim to try and get served by 2 ladies (one with red hair and one with piercings and a veteran staff member dude with glasses) that are absolutely excellent. Curly haired guys not great, supervisors not great, two new girls with the glasses are hopeless aswell made about 4 mistakes with me alone in the past 2 weeks takes them an hour to trade in 10 games. God knows how many mistakes they've made overall.