Lloyds Outpatient Pharmacy

Staff need better mental health training in the St Thomas’s Hospital branch. A young man who was in obvious distress while waiting to collect his medication was told by an assistant that his medication wasn’t available and would be couriered from guys hospital. He was told that it would arrive soon and to sit and wait, It wasn’t until the young man collapsed that the pharmacy called for medical assistance, and he was then told that his medication would be 2 to 3 hours. So the pharmacy assistant was basically willing to let someone in obvious mental distress sit and wait for this length of time. The young man was eventually taken to A&E. Shame on you Lloyds Pharmacy for not training your staff properly. This is mental awareness week, make your staff aware.The store is also a complete mess, hardly any products on shelves.

One of the slowest service I have ever seen. No clue how staff takes that long to fill each order, 1h30 of waiting with around 10 people ahead of me in the queue for basic prescriptions.

The most horrible pharmacy in my life! I waited for 2 hours to get the meds! The pharmacists forgot things here and there, pointed fingers and colleagues who forgot something. It's insane experience! Zero compassion to patients! I would give 0/-1 if I could.

No considerstion of how seriously ill or upset a patient is. Pharmacy Despensing service is dreadful. Sent back to oncology because pharmacy wasn't happy with the prescription. They could easily have phoned for clarification. Then you get told it will be anything from an hour to four....You can't use another pharmacy without going to get the prescription changed by your doctor for a local pharmacy. Outrageous way to treat ill and or upset patients.

1:30 hours waiting for a simple prescription. Plus no paracetamol in the pharmacy. This vital service should be checked .

Possibly the worst pharmacy in London. We waited one hour forty minutes for our medication. When the number disappeared off the board, the lady dispensing to medication totally ignored us. Until I said excuse me, no apology, no professionalism. Lloyds needs to train their staff and look into the inadequate service they currently provide.

Please please sort out this awful pharmacy! Or please please please Guy’s hospital, stop giving outpatient prescriptions that can only be retrieved from here. I was told it would be 1-1.5hrs… after 2.5hrs of waiting I had to just leave because I was told it would be at least 1hr or more. For a basic prescription, nothing complicated. People were crying from waiting. The tiny corridors were packed with people so close to each other that it felt like a hot, disease-spreading cupboard. Cancer patients couldn’t get their chemotherapy meds. Staff refused to speak to anyone. It was utterly disgraceful.

BE AWARE!They implemented a new system, and waiting time for a prescription is min 2h! And they don't tell you in advance. They also have the option to send it to another pharmacy. They can only send it to Guys hospital, where waiting times are even longer. Your other option is to come back to a&e and request a prescription in a paper form, but you might need to wait in the queue again.

Slowest and rudest people ever they should be ashamed . Not to mention the amount of time u wait for your medicine if you weren’t sick when u arrived u will be by the time you leave after waiting for hours