Shrewsbury railway station

Shrewsbury railway station is run by transport for Wales . Connecting shropshire to Cheshire. North Wales. South Wales. Birmingham & beyond. Cafe on the station. Lift for wheelchairs.prams etc .if your on platform 3 you have to leave the station to get to the other platforms there is no footbridge.

I absolutely understand that they expect you to arrive at least 5 mins before departure. Unfortunately we were held up and still arrive with about 30 seconds to go on the 18.24 train from Shrewsbury to Church Stretton. I asked the attendant on the platform if this was the right train and he said yes, I pressed the door button. The attendant t on the train was looking down at the attendant to check everything was good and he just said step back. I think this really wasn’t very considerate and they definitely had time to let us on before the departure which we wouldn’t have delayed.

I am absolutely disgusted with the staff at this railway station and I wouldn’t even rate it a 1 itwas the option . Today after a weekend away I was going through the ticket holder at Shrewsbury with my child’s ticket (I’m 15) when a blonde woman approached me telling me I’m over the age of 16, and because I didn’t have any sort of ID on me was forced to pay for an adults ticket which was £25!! When I had already bought the correct ticket for myself for £8. I refused and then had around 4 males who work on the train station surrounding me trying to intimidate me into paying for a ticket just to get through the gates. The blonde woman also repeatedly swore at me making me feel very uncomfortable and what I believe was extremely inappropriate. I would definitely not recommend this train station and something needs to be done about the staff on this station because I believe many other people have had similar problems with staff working here.

My 16 year old daughter made a mistake of buying a child’s ticket to get home from college! First time she traveled! she should have had her full year pass from college by now) First time!!! ! She has only just turned 16 by 13 days!!! She wasn’t let through Shrewsbury train station !!! She made a mistake!! She showed a email that she had a year pass for a train ticket that we had brought £290 but not got the pass yet!!! Through college She then tried to pay for an adult she had forgot her card and there was no ways to pay cash!! She offered them to pay the woman £2.00 difference for a mistake to be told no!!! She was told she broke the rules!!! So the woman left a 16 year old stranded at the Shrewsbury train station for nearly 2 hours!!!! Good job!! Hope you got your £2 pounds worth and put my daughters safety at risk!!!!!

Absolutely ridiculous! The train was sent to the wrong platform and none of us were told that the 17.10 had arrived in platform 6 instead of 5, even during the 5-10 minutes it was sat there, it wasn’t even said over the telecom, we only saw as it left the station, causing the next train to be absolutely packed, filled with people sitting and standing, but the telecom was used after this mistake wasn’t said

All credit to Michael serving today on Shrewsbury ticket counter. Nothing was too much trouble for him in helping my wife chose and purchase forward tickets. Polite and courteous and unhurried in his advice. An example of customer service at it's very best.

What a joke, loads of staff all chatting together, I can see 8 while I type this. The manager/ supervisor just joined them. Loads of trans canx, loads changing platforms. No one is in charge, helping people find the right trains,not simply a train problem, certainly a manager problem.

Thank you to staff for helping my elderly parents onto the 16.02 to Birmingham today. Without your assistance we would have struggled to get on and easily seated.

staff very helpful on the 2nd night of shrewsbury flower show 2023security helped my family on a night in which a train and bus didnt arrive.

Train operators are Transport for Wales, West Midland trains and Avanti West coast - I was passing through from Holyhead to Newport in South Wales and luckily I did not have to change platforms. Nothing really to say either way but there we go