Runners Need

Outstanding service. A huge note of thanks to Alice.

Awful on the phone experience.

I went in for a prebooked gait analysis. I travelled to London for this. I have never felt so insignificant in my life. He made me feel like I didn’t deserve decent running shoes because I only ran 5k distances. He was “helping” 2 people at the same time and he gave the other woman endless help because she was a “proper” runner. I was just sitting there with one pair of trainers which I already said I didn’t like. He patronised me when I pronounced ASICS wrong and he assumed I didn’t know how to run on a treadmill as he thought I hadn’t used one “for years”. Everyone should feel like they deserve decent running shoes, no matter how far they run. Our money is the same! You really need to think about people’s feelings and their experience and up your game. I am bitterly disappointed and very upset. Treat people better!

Excellent experience.

I enjoyed my experience today and feel I found the best shoes for me personally, all thanks to Alice’s dedicated help and expertise. I will be back again.

Specialist running shoe store? Understaffed and the staff know nothing about their shoes, what is in stock, or the difference between a running and hiking shoe. No stock to speak of as well. Useless - go elsewhere.

I was served by the lovely Jess who was super helpful getting me the appropriate shoes I needed. She was superb when responding to all the customers queries and was super knowledgable when suggesting products for customers needs. I had an enjoyable experience and would definitely come again for my next pair :)