Jessops Kingston

I was a bit unsure on what camera would best suit my style of photography but Josephine who served me, kindly pointed me to the right direction. She was super friendly and knowledgeable about all the products which made me feel really confident leaving with my new bit of kit. Thank you so much!

EXCELLENT -THANKS PETE!! Having spent a couple of months comparing a few cameras online, I walked past Jessops while Christmas shopping and decided to have a quick look at them in the flesh (with no intention of buying). The store was well stocked, well presented and busy, but salesman Pete took the time to not only answer all of my questions perfectly (while physically demonstrating the features/benefits of each model) he wasn't in any way pushy, which I appreciated. I went away to think....Then decided to come back and treat myself to the Fujifilm XS20+Accessories. I was a retail manager for many years (in a different industry) catering for novices to professionals spending similar sums of money and am leaving this review to say thanks for the genuinely excellent service and thoroughly enjoyable shopping experience. You will be seeing me again!

I recently used Jessops to create a photo book for my son the staff were all very helpful. Both Bella and Rory went the extra mile so many thanks and a well deserved 5 stars.

Popped in just for a technical advise related to transferring photos from my own old digital camera straight to my mobile. Staff was very helpful and gave me suggestions, though it was clear to them I have no intention to buy anything from their store.

I didn't think I was ready to commit to a big spend on a new camera when I visited the store and indeed I did come away empty handed. However, I spoke with a very knowledgeable member of staff, who was very generous with her knowledge. I now feel better equipped in my search for my next camera and would happily buy new or second hand from the store. Since I left without a purchase but came away better off than when I visited, I felt the least I could do was leave a positive review.

Rachel C served us on Monday 17th July. She was extremely pleasant, helpful and patient when dealing with us on the purchase of binoculars. She is an asset to Jessops

I needed help with a photo book for my husband's birthday.Service was excellent a young lad helped me organise the pages which took rather a long time. Superb service.

I feel I just have to mention my experience today. I went in to sell my late husband’s camera and lenses. Ellie? sorry if I have your name wrong, and John…. So kind , patient and helpful Thank you both so much for your help.

I have worked retail for 7 years for an electronics company and have never left a review for another outlet before: unfortunately I have (and continue to) received some of the poorest after sales service from the sales colleagues in the Kingston store and also from the customer services team.I’ve used the store previously for a few purchases and this time went in to buy a lens for my camera-I’m no expert or professional so I told the colleague about my project and asked which lens he’d recommend. He advised on a lens but it wasn’t in stock in the store-he showed me on my phone which one it was on the jessops website and assured me that if it wasn’t the right lens id be able to return it for a full refund. The lens was not in fact the right one for me so I brought it back to the store;I was then asked to produce a paper receipt- one that I never even received with my order- and when I said I don’t have one I was flatly told I cannot return it without this document.Even though I knew this wasn’t the right way to handle a customer trying to return an online order I asked if I could show my order confirmation email and order number and was told that this means nothing in store. Even after I suggested that they should be able to link my order number with the company database I was told to go home and bring back the paper. After I explained that I’ve managed a retail store for a while and am fully aware of the rights of a customer under distant selling rules I managed to get the colleague to agree to take the lens and they told me that I’d be contacted by customer services to arrange the refund-this didn’t happen so I had to email them myself and even here I have been met with a person who hasn’t bothered to read my email as she has asked me questions even though I have answered them already in the previous email.It has been a few days since I returned the item and still no refund or resolution offered, I’m disgusted by the way Jessops has handled this and simply want my refund for the product you have had back with you for 4 days now.

Excellent service, meaning friendly welcome and very knowledgeable, especially where the buyer (me in this case) was not very knowledgeable and certainDespite being a Saturday afternoon the store was not overly busy either, and thus after a good q and a session after 40 mins I left the proud owner of a new lenseI was pleased this the only store currently open was close enough for me to reach itI would THOROUGHLY RECOMMEND Jessops in Kingston!