Barnsley Road Surgery

Had to phone 30+ times to get through to make an appointment for the receptionist to say she made me an appointment at a hub at norwood for 7:30pm, to find out at 6:30 that there is no hub at norwood. Shame as I've been with this gp since I was a child. Its gone way down hill since Dr Grover retired. And the receptionist needs more training by the sounds of it!

Rude receptionist always hangs up then phone never lets me finish what im saying the surgery has gone down hill since Dr Grover retired the receptionist needs replacing

Please inform patients that you cannot support them if English is not their first language. Just attached information onto the registration form and someone who is supporting them could inform them and advise them to find another practice.

Friendliest most helpful receptionist I’ve ever dealt with. She gives so much comfort. The doctors are great too. The bad reviews are clearly people who didn’t get what they demanded

Doctor is lovely but the receptionist thinks she more qualified than any medical professional. “Oh it’s probably this” we close soon though. Ok you may close soon but I’ve been advised by a health care professional to call my GP. And you can’t be bothered to open up my details because you close in 20 minutes. Also you need to breathalyse this woman she constantly sounds drunk.

I have now changed GPs from this surgery because the service I received was absolutely dreadful. The GP had no time to help with my mental health query and just sent me a text with numbers I already had on it. I always got the impression that the Dr just wanted rid of me. The worst practice I've ever been to. The only good thing about it were the reception staff...always friendly and professional.

Absolutely disgusted is an understatement of my emotions right about now, firstly the miss communication between the service and the patients appointment for example I received a message the first time I visited the gp to make me aware of when my child’s appointment was. Naturally assuming that the second time I would receive a message to make me aware of my child’s appointment I didn’t, in which I received a phone call from the receptionist who had no communication skills very abrupt and explained that we shouldn’t trust a phone in case we loose it however everything is based on technology in this era e.g even financial funds can be used via a phone and usually a message is sent out so allowed that and she told me to bring my little one around so that he can have the injection he needs. Then on arrivin gp surgery because I’m not feeling the best my child’s aunties took him for his appointment in which the receptionist who I’m lost for words as I would naturally assume in a service there’s a level of communication no matter how bad someone’s day is going they shouldn’t allow the service user to feel the void. However, the receptionist who only spoke to me on the phone made the assumption that I was absolutely fine because I spoke on the phone however if my physical health isn’t the best why would I portray that over the phone and elaborate that while speaking about my child. The main thing is my child has attended his appointment with an adult who I’ve sent and the lady at the reception stated “why hasn’t his mum come she sounds perfectly fine over the phone”. I’m not even annoyed that she made an assumption about my health I’m actually disgusted with the level of communication and I’m a firm believer that if your having a bad day don’t allow the local day to day service user to feel the tension as we have a standard of service to provide in every working environment.

If I could give 0 I would both receptionists are disgustingly rude my son is 6 months old and has been refused his prescription milk from both receptionists i would stay clear and follow all negative reviews as this gp is shocking they have 2 very lazy rude receptionist who can’t even be bothered to send a text reminder for appointments or prescriptionsOverweight lazy receptionist can not adequately do there job

Time the doctors should be seeing more patients. And invest in a better phone system. Fed up of ringing so many times and the call just ringing off. May not be an appointment I need for mum. But guaranteed I've rung about 5 times before I can get to order mum's tablets.