Royal Mail Depot

At Hawks local Royal mail the service was rude, they wanted to deceive with the dimensions of the package and expect to pay more. I tried to explain to Villiers rd, Royal mail depot, but they can't do anything because a separate company accepts parcels on their behalf. If you continue like this, then Royal mail will go bankrupt, because that separate company will lead to bankruptcy for the services it provides. Not all post offices are such pests, Kingston Bentalls post office accepted my package!

Posted passport documents to be renewed was told signed may not be very secure and wouldn't cover valuable goods, very confusing where is stated signed is very secure. With that attitude it seems items can go missing I'll wait and see. Why would royal mail provide a services that's not secure?

Visitor parking is used by their own vans, pretty tricky to find parking

Appalling service, This place is NOT a Post Office, do not sell stamps, packaging materials or packing tape.They only accept pre-paid packages.Customer Service Point is a misnomer.The manager responsible for the lack of services need educating in 20th century services.

I missed a delivery because I was on an urgent work call. Nobody left a card I just know because the sender alerted me. Waited for redelivery. Didn't happen. Can't arrange redelivery as I have no card. Attempted to call depot. Phone doesn't work. Attempted to reschedule delivery, royal mail won't allow it as service not available. Tried to check tracking, need to go through 50 I'm not a computer" bs eventually walked to he depot only to find that the opening times are different than on their website. Absolutely rubbish!"

I wanted to write a few words about an experience that i just had with one of your employees...I had missed an important package and was running along the street looking for the postie.By chance a Royal Mail worker, Kevin, was sat in his van and told me that the postman had clocked off already!Thinking I had missed out, I walked back home and there was Kevin with my package! He had driven to the office to collect it for me even though it was not his job at all!!!!Kevin mate, you're a legend! Please start wearing a cape to work immediately

Sent a birthday card special delivery £7.65 yesterday for delivery before one today. Explained no signature required as elderly lady cannot come to the door. The person delivering knows this is an old person living there so should follow instructions. Result they went away with her card.! This happens everytime I send her anything, unless it’s amazon they apparently do the job they’re paid for. No wonder post office is going out of business

There are clearly some rather serious issues with the system in use. Missed a parcel and couldn't choose any options for redelivery since it was claiming I'd already done it. Went here to pick it up only to find they've changed their opening hours so the office is only open for a few hours a day. When I did manage to get there to pick it up the staff couldn't find it. While I was waiting someone else came in with the same issue as me so this doesn't seem to be an isolated incident.The staff here were obviously trying their best but even they seemed to be frustrated with the system in place and I got the impression this was a common occurrence.