J & W Carpets

Was given wrong pricing when I had j&w out for measurements. I was eventually given the correct pricing for the carpets and material that I needed. Today my carpet fitter has arrived to fit the flooring who has informed me that they have not supplied anywhere near enough grippers to complete the job. I phoned j&w to confirm and they then advised me that I would be another £54 if I wanted these materials. With this being last minute I was not able to do this and was under the impression that I had everything I needed to complete the job. I have had to pay a carpet fitter for his time anyway and take time off work to get this job completed and having to leave it half finished, costing me more money to split the job over several days. due to the shop being at fault I have lost money and am under more stress trying to get things sorted. My carpet fitter has kindly offered to help out with the missing materials and has advised me this is a regular occurrence with this shop. Will Avoid in future.

Staff very friendly and helpful couldn't get any better

Picked up a very cheap off cut of lino for my bathroom for £16, and a friend fitted it fir free, great value and very cheap way to improve the look of my bathroom

Great staff and price

Guys are brilliant. Reasonable prices and nothing to much trouble.

Brilliant pleasant experience. Staff very helpful and didn't wait long for carpets to be delivered. Great quality carpets at affordable prices

Loads to choose from. Service excellent salesman friendly very helpful. I'll be back. Thankyou.

We found the staff were very polite and helpful, they didn't push us in any way unlike other competitors. They have exactly what we wanted for various rooms at good prices.We will be using JW from now on..

Friendly staff. Good large choice of carpets & flooring. Good choice of end roll cut offs for smaller rooms all at a good value price point

The staff were friendly and the quality of the carpet for the money paid was decent. The store was nice enough to give a refund for carpet that wasn't used, along with the underlay. Once the carpet was chosen they recommended a few carpet fitters, of which the one I went with was outstanding.