Screwfix Bristol - Filton

Got too much of one product for a DIY job and was returned with no issues for a full refund. Have used this branch a few times the week and they've had a good selection of products at very competitive prices. 10/10 would recommend.

Absolutely too quality service each and every time I use this store. Helpful, friendly and knowledgeable staff. With the Screwfix great prices and the fact they are great with refunds this is why I only ever come to Screwfix for anything DIY.

I went there the other evening, standing behind another customer, rude staff no welcome or any kind of customer service, just abruptly told him to go to the other counter. All the counters were free as there were only 2 of us in the store. Then my turn came along as I gave the slip rudely replied your card. They have a couple of really helpful and cheerful staff but unfortunately last 2 experience are the opposite.

Staff always very polite and helpful! I was there first thing in the morning for click and collect and order in store, warm welcome and I was served in less than 5 minutes. Well done and thank you!

very poor service today, the store was busy I came to the store to see if order was ready as I hadn't received text but needed item for a job, I was told that I ordered very late to expect to pick up next day, I placed order at 5pm the cut off on website says 8pm for next day (what's not in time with this?).... I was told the orders where not ready for pickup as they had over 100 orders to go though..... I said I needed the item and that usually by 2pm in afternoon I've would have had the text to collect. I asked to cancel as I would have to go elsewhere to get the item I needed urgently, I was told they can't refund until I come back with card, or they would only apply a store credit....pretty sure distance selling act would see that differently for online order. When I mentioned this they looked for the item and it's magically appeared.For a trade customer we just want to come and collect item and crack on, what's the point of click and collect, if like most of the people in the store we where waiting a while, time is money.You would have known yesterday or before that the was 100 orders coming in today if they send from DC overnight, to be able to staff your operation, trying to make a customer feel guilty about simply trying to get a service that you've advertised isn't good was to do business if you want our business in the future. If you can't offer the service, they it should be removed from website, it's not the customers fault, nor should they be made to feel bad about the service....

Always good. Good prices / friendly and helpful staff. Fast and efficient. Same products cost x3 in B&Q - who struggle to put the right prices on the things they try to sell.

Had exactly what I wanted and very helpful staff. Great parking and access. The app makes things very easy to find too with a good search function.

Very helpful staff and quite cheap to compared to other places. Online and in store catalogue. Place orders online easily and pick up from store of your choice. Great selection of products. Ordered dickies work trousers in store and they were in ready for pickup the next morning. Good quick service. Brilliant

Always a huge queue, click and collect takes just as long as ordering at counter. Never enough staff on. Toolstation just round the corner has it together and never keep you waiting.