Tile & Stone Gallery

I placed an order which amounted to over £11k. We had the tiles delivered and as we did not require them at the time due to a delay in our new-build, we placed the tiles in secure indoor storage for a number of months. On opening the packaging when we came to lay the tiles we found that 29 square meters of tiles to be broken. Tile & Stone Gallery flatly refused to replace the tiles. They refused to accept any liability, which I felt was completely disgraceful. We got a minimal discount when we had to replace the tiles with a subsequent order. I found the customer service to be awful and would advise anyone using this company to be very careful. I will definitely never use Tile & Stone Gallery ever again! I only gave 1 star as there was no option for zero!...........It would appear I can not post another review, however I feel I must respond to you Nick.It would have been impossible to examine every pallet of tiles because of the size of the shipment. All the broken tiles were in the middle of the packaged pallets so could not be seen without opening every tile pack.I would have expected a few damaged tiles in an order that size but not 29 square meters!!The fact the tiles sat for 10 months is irrelevant, as they were not touched at all during this period and were securely stored in a locked indoor storage area.If you think you did your best then as a company your customer service skills are sadly lacking!

Clean and tidy with plenty of space to look round with different types of wall and flooring tiles : sales person very helpful and at hand for estimates and in our case final sale

Very helpful staff and wide range of tiles well displayed. Able to negotiate prices and most tiles and outside slabs in stock for rapid delivery. Make some more well known local suppliers look less than satisfactory.

Wonderful service with very knowledgeable staff and beautiful tile selections. Ordering was efficient and many of the products are in their warehouse which made it easier for me to select what I wanted to remodel a bathroom quickly and efficiently. Thank you for making it easy for me to pick exactly what I wanted!

Staff very informative polite and helpful. Highly recommend.

James was extremely knowledgeable and helpful. He helped us choose wall and floor tiles for our bathroom with guidance and patience whilst we decided what we preferred. Highly recommend. Thanks again.

James Sporle was very helpful, pleasant and professional. A great range of tiles. We would not hesitate to shop there again

The assistant was extremely helpful and proactive. She understood what we were looking for and spent a considerable amount of time selecting various floor tiles to complement our granite worktop. Her advice helped us clarify our thinking and we came away with an excellent tile, to be delivered on the date of our choosing.

I dealt with Callum who went out of his way to give first class service. Very helpful and knowledgeable, such better service than any of the other companies I visited in Ipswich l. Good price too. Recommended

Really helpful staff, were able to advise and support me with style and quantities. Unused full boxes and materials were returnable which meant we didn’t have to worry about running out of materials. Highly recommended.