Thatcher A B

Lovely reliable garage used for over 20 years with no problem

Despite my family being a regular customer for 40 years, lately Chris Thatcher has been so rude and unprofessional for no reason, I'm going elsewhere from now on.

Just turned up and they fitted me in. New alternator required, ordered and fitted. Great service at a reasonable price. Highly recommended.

The worst service I have ever received. They were so rude. I called them and tried to ask how long it would take them to do the job I had booked in. They said they didn't have time to argue with me and if I wanted to I should book in with another garage. Then they hung up. I wasn't arguing at all, I simply asked how long it would take. I wanted to know if I could wait while it was done or if I should go away and come back. I shall never go here or speak to them again - not even to cancel the booking I had just made. I have never been so insulted in all my life. They say you can't put a price on good customer service - well I just have. I'm paying well over £100 for the Hyundai garage to do this job instead.