Hearthstone Property Management Ltd

We had the pleasure of using Hearthstone property management when searching for a home to rent in Ely. Jono was recommended to us and we couldn't have asked for better service and care. Jono was professional, approachable and available to support and assist when needed. Our move in was smooth as was our check out, despite us being so overwhelmed with our move abroad. Jono is a wonderful guy and a very professional company! I would highly recommend Hearthstone Property!

If we could give six stars we would. Jono was the most unbelievably great property manager. We called him in several emergency situations and he responded very quickly and with good humour (for example when I could not shut the door and it turned out it was just the doormat stuck in it....doh!). He never intruded when unneccessary and was extremely helpful and courteous when around. Any repairwork was done as soon as possible with no mess. We have lived in many places and have not yet met anyone who took such good care of us. We will be sad to leave.

Jono has been the most helpful and responsive of property managers. He's friendly, efficient and extremely good at tackling all kinds of problems- from dishwashers to contracts and much more! I wouldn't hesitate to recommend Hearthstone Property Management to anyone who wants a reliable and dedicated property manager!

Jono at Hearthstone has been the best property agent I've ever rented with. He's responsive, quick to sort out problems, and genuinely wants to have a good relationship with his tenants. I have absolutely no complaints about his service, and would most happily rent with him again.

Jono was an excellent property manager and made the whole renting experience easy and stress free. He always answered any calls or texts quickly and sorted out any issues with the property efficiently - often the next day.He was always kind and considerate and I would highly recommend using Hearthstone Property Management if looking to rent.

You are in the best hands working with Jono - whether as a tenant or landlord. We were lucky enough to find him through OpenRent as he was managing the property we were intrested in renting. In all my years as a tenant (in London mainly) I have never had such an efficient, capable and lovely person to manage all the complexities of renting. He's completely on the ball and an absolute dream to work with: very approachable, highly efficient and organized and also just so down-to-earth. Anyone who uses Hearthstone to manage their property is in for a really nice suprise, you'll never have worked with someone so bespoke before - they quite literally blow the traditional estate agents out the water with their care, efficacy and attention to detail.

Hearthstone Property Management offers a personalised and professional property management service.Jono provides an excellent landlord focused service and was always on hand with great advice. He went above and beyond expectations to make sure that things ran smoothly for me when I let my house out for the first time. I cannot recommend him highly enough!

I would highly recommend Jono and Hearthstone Property Management. I am a landlord and Jono has looked after my property to a very high standard. Any problems have been sorted quickly, efficiently and with minimum impact on either myself or the tenants. He carries out frequent checks on the property so any problems or issues are spotted or reported quickly and dealt with. This I find very reassuring. I finally feel I have found an agent who I can trust and will look after my property.

Hearthstone Ltd has been managing our two properties for the past 2 years and I could not recommend this company more highly. Jono takes care of everything in a timely manner with tact and diplomacy. He sorted out two difficult situations with tenants that pre-dated him and immediately found new tenants. Since then we have had no issues at all. We also find it a great advantage that Jono can fix a lot of things himself and doesn't neccessarily need to outsource repairs. If we bought a 3rd buy to let we would always ask him to manage that too!

Since Hearthstone began managing our property, more than two years ago, every detail, from maintenance issues, collecting and paying rent, finding reliable tenants and handling the changeover between tenants has been done with great care and professionalism. Jono's customer service, both in his relations with us as owners and with the tenants is really exceptional, which means that not only do I not have to worry about anything, but I have happy tenants who stay longer and treat our property well.The agents we had before were a well-established, reputable estate and lettings agent, and they did a reasonable job, but there is absolutely no comparison between the level of service and attention you get from putting your property in Hearthstone's hands.