Walnut Tree Health Centre

I recently registered to this practice and I have nothing bad to say at all. The receptionists are all very polite and the doctors have been amazing since day one - always promptly dealing with any illneses and concerns I've had. :)

I would give this surgery a big fat 0! Make sure you don't get seen by GP Dr Kitchen! Lol. She was rude and couldn't answer why she was going against the decision of the hospital. I pleaded with her but she had no emotions for concerned parent's. In short hospital said my 3 month old needs a x-ray she said she wouldn't refer my child for an x-ray because she made her diagnosis on my daughter's ankles. I have a 7 year old and I've not come across one doctor who wouldn't refer us to the hospital to be on the safe side and give us peace of mind.Update...June 2023 and it seems to get worse !!

Unfortunately, there is no negative-5-star to rate!I suffer from multiple organ involved chronic illness (lupus) and run out of medication. However, I cannot book an appointment online to see a GP as the website advised. So I visited the Walnut Tree Health Center in person on 8 March 2022, provided 2 letters from 2 specialists describing my disease process and treatment. I need an appointment for disease monitoring, especially for medication supply that support my regular heat beats. A nurse told me to go home and said that there would be a GP calling me for an appointment.Today is 17 March 2022. It had been 10 days (7 working days) already, no response from the clinic even though I had given the specialist referral letters informing about my condition. Therefore, I called the clinic this morning, no appointment was provided but many ridiculous information about the operation of the Center, which did not make any sense and did not help caring patients anyway.The following statement focuses on the operational management of the Center under the umbrella of the NHS and health care service delivery of the Center. So please do not push all responsibility to the operator. She was just telling me the fact of the operation in the Center.I called the Center this morning on 17 March 2022 for an medical appointment. The operator told me that I missed my medical appointment because the GP called my mobile phone and home for twice but could not get through. Therefore, I (a patient having chronic illness with multiple organ involvement and running out of medication) has been left unattended for a week. Is it the kind of ethical attitude health care professional is supposed to have? Is the Center practising for the patient’s sake?The Center has my email address and home address but they just did not bother to send me a email or send me a letter to communicate. Does the Center intend to reduce patients volume (workload) by such kind of practice? The operator also said that email communication was not their “usual practice”. “Usual practice”? What I perceived was that the operation of the Center were there for usual practice"

The doctors are great if you ever get through to them. I've been trying to book a follow up since April and had no luck. Every time I call I get no more appointment" and yes I often call exactly at 8am and there are 13 people in the queue. Once it just hung up on me. This really doesn't encourage people to go to the doctor and address issues."

Not great . Difficult to get an appointment with a G.Plong waits for tests . Phones turned off way to early from advertised times . Do not always get call backs when requested. Requested telephone appointments not given soon enough for your needs ,2 weeks wait . Sent to other surgeries for blood tests or to often referred to walk in centre for minor ailments.....

My son has an infected wound on his leg refused an appointment, pharmacy told him to call 111 they called surgery for an emergency appointment they refused. He had to go to a&e. They want him to see nurse for clean dressing etc. No hope to get through to make that appointment.

Walnut Tree GP is just a call centre and nothing more! They transfered my case to 111" then when my interlocutor from "111" service told me that I have to call again WT GP and tell them that doctor need to see me in 6 hours

It took you guys weeks to get me registered at your surgery. I booked an appointment via the online portal and the available dates were like 2 months away. After booking the appointment, it got cancelled on me twice without a call to ask if I wanted to give up my appointment or not. I think that is rude and unfair. 2 months appointment has now become almost 4 months. This is absolutely ridiculous.