Broome Manor Cattery

This is the second time that we have left our two cats at broome manor. They are both very sensitive and senior cats and the staff couldn’t have done more to meet their needs. This is a genuinely compassionate and animal centred place. I trust them to always act in the best interests of the animals in their care. Kerry was amazing and sent us so many updates and pictures. Really a wonderful place. ⭐️⭐️⭐️⭐️

Love this place. I know my boy will be looked after here. Fairly priced, and great clean, spacious place for cats. Updates can be requested, lovely way to see they are doing good while you’re away.Drop off & pick up times are short and not much parking, be sure to get there early when going there. Also be careful of the road, some drivers can be quite fast!

Our cat Snowy has been here twice now and we are looking to book the 3rd holiday for him soon. We have no concerns leaving our cat here as the setup is fantastic and highly professional. I have found the staff and the owner Sally to be absolutely fantastic and accommodating for what can be an upsetting time when leaving your pet. I highly recommend this cattery and will continue to use Broome Manor cattery as our trusted safe place to leave our family pet.

All our cats have stayed here over the years and Sally and her team have always been so kind and professional. The new cattery reception works really well especially with Covid restrictions. I wouldn't hesitate to recommend, your moggies will be well loved and cared for.

Due to another cattery letting me down at the last minute, Brooke Manor Cattery helped out. Amazing staff. Highly recommend. My cat loved his stay. Really can’t fault them at all xx

This was the first time I had put my 11 year old cat Willow into a cattery, so I was a little worried as to how she would settle in. Kerry who was looking after Willow is a fantastic lady with a real passion for looking after the cats in her care as if they were her own, she was absolutely brilliant with Willow & sent me regular updates over 2 weeks on how well she had settled in with photos & videos. I would thoroughly recommend Broome Manor Cattery & would not hesitate to book Willow in there again in the near future.

Not one for normally leaving reviews but need to say in this instance the staff at the Cattery are absolute fantastic, I had anxiety leaving my cat for the first time since getting her and they were brilliant and assured me everything was going to be fine.Even whilst away had daily updates and was communicated with pictures which made my anxiety so much better so that I could enjoy my holiday.Will definitely be using and have told all my friends with cats about them professional, reliable, safe and caring.Thank you so much to the team at Broom Manor Cattery.RegardsDale

I’ve made several bookings.I’ve communicated before the 14 day cancellation t&c requirement (once I did not, it was 10 days and I paid the full amount of £60 due for the stay I could not honour).On this occasion, which sadly was another cancellation and before the 14 day t&c cancellation requirement; Sally took it upon herself to then cancel my next booking in June, saying that due to my previous cancellations she wanted up front, full and non refundable payment.Unless you can guarantee nothing will affect your booking’ or that you can guarantee life circumstances’ will not affect your booking at Broome Manor - do not book your cat into this establishment.Being told; it’s too much effort’ to respond to my comms and being told that it’s my fault that my booking was cancelled for June, even though my conduct has at all times been honest and respectful of her t&cs; makes me doubtful that my cat will have been looked after with proper care?Can I trust this business owner who would have been happy to take my money if my cancellation fell outside of the 14 day t&cs, however because I adhered and respected the t&cs, yes she gains nothing this time….including future business from myself and my fellow cat owner friends.Postscript:- Sally, thank you for your response - the booking I cancelled Friday 10/02’ is for more than 2 weeks away, the other in April - you cancelled my June booking unless I made the full non refundable payment.If I am booking / cancelling / whilst respecting your t&cs; why is that so terrible? It’s an online system; so how much of your time’ am I taking?The fact that I ‘tested your patience and this why you felt the need to ask for upfront payment’ (your words); whilst I am respecting your t&cs, whilst booking/cancelling / paying within those t&cs; has made me uneasy about using your Cattery, yes!If your t&cs are not suitable to you’ when a customer does respect them; then change them and make it clear that ‘even if a customer does respect your t&cs, you will at any time, cancel their booking unless full payment is made in advance’…?Life circumstances’ do happen, cost of living is effecting us all and some of us may need to cancel bookings thanks to their dad’ coming to visit…..more than once in one year…and this is all possible, whilst respecting / adhering to your business t&cs.All the best!.Good luck!

Our cat Cleo has stayed at Broome Manor Cattery on multiple occasions over the years, so we decided it was about time that we wrote a 5 star review about the service we have received over the years. We can’t recommend the place and the people enough. It is such a cat centred organisation and the staff can never do enough to help. Our cat is extremely anxious, and we struggle to get her into a basket for any reason. We are always so stressed by the time we drop her off, and she has also usually left a little accident in her carrier during the 10 minute journey there. However, the staff are always wonderful, with us and with Cleo. Pesky puss always looks chilled and happy when we pick her up….until the next time!! Thank you for being a fabulous cattery. Helen and Billy