Hamilton Water Palace

I've been coming here near a decade and have finally decided not to return until something is done about the state of the pools. I haven't seen the leisure pool side open in a very long time, the steps to the flumes needed repainting at the very least. The tiles in the main pool are stained green which is very unsightly. This has gotten worse recently and this weekend I wondered if this is why there were only about 8 people in at about 3.30pm.The staff are great as usual but the star attraction is a disgrace to our council.Please let us know if there are any immediate plans to revamp the main pool to make it attractive to swimmers again.

It’s a dump. The family/change rooms are all broken so if you have a kid that can’t walk n stand while you get changed, just forget about it.The pools are freezing half the time n get closed on a whim by ‘staffing issues’I paid to go in the kids pool one day got changed with my 2yo to get told the kids pool/pirate ship was closed at the waters edge. The big pool was Baltic so got changed n asked for my money back n then got grief that I should have checked the kiddie pool was open.I asked n bought a ticket for it n then didn’t open at 10.Some of the staff are nice. Maureen on the desk n the other ladies are nice. The bald bloke that isn’t fat is nice.The rest are hopeless.You used to be able to borrow a pool noodle now as of last week you can’t according to the boy with the terrible ginger beard.So in conclusion it’s pants as one day you go n the pols are ok to swim in then you go the next n there are penguins standing by the pool with scarfs on!Why can’t you just keep the heating constant and consistent n get rid of the weirdos that work there with the beards? You know who you are!

They’ve let this place go to rack and ruin. The place is dirty, toilets were disgusting, the whirlpool and chutes have been closed for god knows how long. There was also sand and gravel on the bottom of the pool that none of the staff were bothering with. It would be good if somebody within the council could take some initiative and improve the place for the sake of the families that go there.

Absolutely horrendous place to go for kids, constant excuses about the pool being closed, twice there was the life guard called in sick " 3rd time " sorry there has been an incident this morning "

Avoid this place!Actually half of the venue is closed for the public.No any slides can be used by the people.Three quarter of the pool is emptied as swimming lessons.Actually 3 kids were swimming on that huge area while around 50 people were overcrowded in the one quarter of the pool as public area".It's a bad joke.It was impossible to do any swimming in that overcrowded area.The shift manager is big face and arrogant.He was unable to explain what is the logic in their system instead trying to arrogantly educate me on a raised vouce then tried to humiliate me front of the public and my kids.This behaviour is absolutely unacceptable.The place is a shame just like the management and their pool system."

Well maintained and adequate staff presence. Very good swimming pool and centre offers swimming lessons for kids and shallow swimming area for younger kids and babies. There is also gym on site.

Visited today with my wife and 2 year old son - wasn't sure based on sure of the negative comments here but we had a good time. Pool could be cleaner but the staff were all friendly and helpful. It is really hard to get information on what facilities are open though so that could definitely be improved - for reference the main pool and pirate ship were open but the flumes, lazy river and outdoor pool were not with no indication if/when they'd open again.

Not the greatest. On the website it advertised a lazy river, flumes and a donut slide but these are not open and according to staff have not been for a long time. Travelled an hour with and 8 year old and a 2 year old on her birthday to play in a puddle. Thankfully I had the eight year old with me to supervise his sister as no one over 8 is allowed to be on the toddler ship. Not even a parent to help them. If your children are older than the age of three I’d go elsewhere to avoid disappointment

Drove an hour to go here cause was told go here amazing place looks amazing on pics to don't waste ur time most rubbish pool had 5 Yr old and 1 Yr old the pool was freezing the 1 Yr old was going blue chittering fume doughnut slide lazy river all off why advertise them if not going to b on and big pool only small part u can use worse place ever don't go if u want a good place to go to go to time capsule water is lovely and warm and got everything