Coastline Housing Ltd

My mother who is 72 has been waiting on her shower being repaired as it leaks due to the rubber perishing she is unable to use it in its current state, the repair had been logged back in July, took 2 people, one a surveyor to come out and assess and advised it will be sorted within the month this was August it is now September over the month advised, my email asking for an update on progress has been read several times yet ignored and when my mother rung today she was again fobbed off with when they are likely to repair it with no actual appointment made to even make a start. Unfortunately, I will be taking this further as they simply lack the ability to maintain contact with their elderly tenants and carry out essential repairs.

Pretty quiet around the coastline building, Pre dark days it was a bustling enviroment full of excitement and wonder, now its just another victim of the dreaded covid Pandemic. Still, everyones working from home - with laptops and wifi and it'll take a diffrent type of virus to stop Microsoft and Google doing there thing.

My Mum lives there and loves it. It's very safe, secure and is staffed 24/7.

I have to speak as I find, the staff were most helpful and polite, they dealt with sorting my issue and directed me to the people I needed to speak to.

Service dreadful...and don't help local people at all only themselves..Never answer the phone .Basically in my view not fit for purpose.Don't even deserve 1 stars now.

Nothing gets done… I’ve been waiting for my door and floor to be fixed for over three years! When agreed on a date-nobody shows up, this is getting ridiculous now.

Uncoperative staff, never call back when they say they will and just down right useless when it comes to getting back to potential renters. Somehow everytime I've rang which is more than a handful of times the entire lettings team is never available. They process and deal with things slower than the council. And we all know how they can be. Serious customer care needs to taught. While the staff are generally polite and well intentioned (bar a few) it just seems like a bit of a shambles, no one seems to know whats going on and seems like they struggle to just get on with their jobs.

Neighbour moved in 3.5 years ago, who is an alcoholic, he has been a nightmare the whole time, banging, screaming, shouting, verbal abuse constantly day and night , coastline keep telling us to report it, we have for all time nothing gets done about him,, how much longer do we have to put up with this guy? it's like coastline don't care and we are left to deal with it, they are useless

What a company I must say. Increases on rent across the board (service charge 150 pounds for block flats where nothing gets done wow what a joke) on a time when people need the must due to jobs covid and all they think is money. Great company NOT

John the young man I seen yesterday was absolutely lovely he explained every think with me and did not rush me and if I was not sure he went over it again thank you JOHN you have the patience of a saint coastlines are lucky to have you bless you