Bransholme Urgent Treatment Centre

Bransholme urgent Treatment Centre is an excellent modern medical facility, very clean and bright. The gate keeper was friendly and helpful. I was seen exactly at my appointment time. The nurse and her trainee were very efficient and friendly, an excellent service.

I called 111 who made me an appointment at 530pm however I arrived at 4pm as I couldn’t drive and was only able to get a lift at that time.I was seen by the triage practitioner after 1.5-2 hours then saw the doctor 2 hours later. 4 hours wait in total.The doctor was great and explained everything and prescribed me medication which has worked. I expected a long wait and it was full in the waiting area.I can’t complain really apart from the fact you are given an appointment which doesn’t seem to be a point in doing that if you still wait 4 hours but overall good care from both practitioners i saw which is what is the most important to me.

6 hours wait for an autistic 6 year old not great the first receptionist was great the next one thought would be cheery wearing a Christmas jumper but no she was rude arrogant and a face like she was chewing a waspThe nurses however where lovely when we finely got to see them

In the 5 & half almost 6 hours I was there. I witnessed 3 of the nurses 'arive and the take almost an hour to be at service and 1 nurse just seemed to walk aimlessly up and down a corridor from room to room just having conversations?? In the time of 4 hours she actually only looked at 1 patient!Im not surprised only some of the harder working NHS workers are striking... so would I if I had to work with anyone that lazy!!

The wait in there is ridiculous people walking about from room to room with their coffee mugs, maybe saw 2 people every hour .5 hour wait and there weren't that many in. The staff are lovely when you finally get to see them but sooooo slow

GP Peter and the rest of the staff were amazing, identified the issue, advised solution, one of the best experiences so far with NHS. Thank you. First doctor who identified the issue- as been a few another GP appointments ( another medical centre) and no success.Thanks again- very great full.

Nice environment but wait times are absolutely obscene. They manage to get through one individual patient every half hour, not to mention, triage staff just aimlessly walk from room to room which seems counterproductive at best. I can't fathom what warrants the amount of time just to see a single person.

Staff really kind, friendly and efficient. Was in and out with medication within the hour. Highly recommend.

Walked in for urgent care for an infection, was in and about within about 2 hours. Staff all friendly and and thank you to Rachel for taking care of me and making sure I was sorted.