Pandora Trafford Centre

Came in today with a friend to get matching ingraved necklaces and we were served by the most lovely lady, I think her name was Fliss, she was so helpful and made the experience so enjoyable so I just wanted to say thank you to her xx

Didn't have my ring size but gave me the code to order online which I did. Lovely clean store, sometimes you do have to wait your turn as it's very popular.

Pandora is a brilliant store mainly selling bangles and charm bracelets. They start at a reasonable price and go up there after.I recommend it for girlfriends, mother's. Grans and and anyone who's special to you.

Very tiny shop, always crowded and a confusing browsing system where you squeeze through the store and then come back to the entrance to line up to be served.Went in to buy my little sister a charm for her birthday, every attendant in there was beyond rude. No eye contact, zero customer service training. The last straw was when I went to the till to pay we had to interrupt the girls gossiping at the front desk and then during the payment process, the girl serving had her head on a 90 degree tilt looking away from us at something much more interesting apparently. The vibe was very ‘I’m too good to be here’. A little customer service training wouldn’t go amiss. I won’t be going back.

Very nice great staff and really friendly 10 out of 10

Very helpfull staff even though the shop was busy,very knoledgeable

Very disappointing experience at Pandora Trafford today. I was made to feel I was inconveniencing the staff, most of which seemed incapable of a smile. I know that the structure is as such that you have to wait to be served, however, you get made to feel like a criminal for browsing. I had every intention of purchasing something in Pandora today, however, as I was slightly indecisive between a tennis bracelet and bangle, clearly annoying the staff member serving me, I thought it best to take my custom elsewhere.Having worked in the customer service industry in the past (a jewellers) I recognize the importance of a smile and friendly disposition. This was not my experience today and it's a simple thing to do. Very disappointing for a popular high street name as Pandora.

Fantastic after sales service from the staff at the TC. I popped in with a bracelet which had broken, a new one was ordered to be delivered to my home address & it arrived the next day. Very impressive. Unfortunately it doesn't have the name of the person who served me on my receipt.

Just went in for a repair on some bracelets and was served by a girl called Sophie (I think). She professionally explained to us that they had some complications with some of their previous repairs so replaced the bracelet entirely. Such a lovely girl - will definitely be returning after the amazing level of service. Thankyou!