Pentland Land Rover Elgin

Fantastic garage with helpful staff. Sales staff are very approachable and friendly, and know their stuff. Good selection of New and Used vehicles to browse.

Excellent service from the point of booking, informative / friendly staff.

Highly recommend George Mackie at Pentland Land Rover Elgin. Looked after beyond the call of duty. Will certainly buy again from George…….

We bought a Discovery Sport from Pentland and have had several engine management light warnings. The first time it happened, I was told tge car should not be driven, and was left in Aberdeen awaiting recovery. According to Pentland, the DPF has been regenerated, replaced, and 2 sensors replaced. They blame using the car for short journeys for this, although the warning light has always come on after long journeys. The warning light has come on again, so I went to Pentland, where I was told they could not look at it for 6 weeks, but that it was fine to keep driving it - despite previously being told not to drive it. It was also suggested I try another branch, as they are very short staffed. The deployable towbar also failed, after only occasional usage. I was also told I should have renewed Land Rover Assist" despite nit knowing I was able to do so

Despite being promised a call from the manager…..:this has never happened and further proof of their lies, incompetence and false promises. It is clear they can not defend their illegal activity using customer cars as test drives for new potential clients! No wonder they don’t want a face to face meeting and presented with the facts of this! Do not deal with Pentland Elgin!Rude, abusive and thoroughly unprofessional service. We bought 2 new Discovery’s from this dealership and the whole service has been nothing short of thoroughly unprofessional, incompetent and seriously rude.The final straw was yesterday when the service manager screamed at the AA recovery driver calling my wife a “blatent liar” and refusing to take an 18 month old Discovery that had smoke coming from the bonnet and also into the cab. Even after being shown videos of the fault, there was no apology and instead the service manager refused to accept the car and said it must be driven to Edinburgh (3 hours away) with smoke filling the cab and continued that my wife was nothing but a liar and “at it.”Landrover assist had sent the AA recovery driver to Pentland Elgin following the car breakdown and the service manager refused to accept the car despite being purchased from Pentland! They refused to supply a courtesy car despite being directed by Landrover assist head office to provide one.My advice would be to anyone wanting a Landrover product, go to Inverness or any dealership that isn’t a John Clark partnership!Landrover itself is a great product and service but Pentland Landrover is an abominable outfit right from Mike and George in the sales department who don’t return calls or emails through to the service manager who is personally abusive, unhelpful and incompetent.In a seperate incident, when my Discovery was in for a fault last year, the car was allegedly fixed although faulted again soon after and had to be taken to Inverness the next time to be fixed. However, during the time it was in at Elgin and after being ‘fixed’ my car was then used by staff to do jobs and as a test drive for a client!!I stand by all comments above and would welcome a sit down meeting with senior management of John Clark to provide further compelling evidence and detail. I don’t expect they will relish the opportunity for thisand will instead reply with a generic “Thanks for your feedback.”

Bought a Range Rover Velar Feb 2020. Reported a brake vibration March 2022, was informed brake discs were heavily corroded, (16,000 miles only) enquired as to warranty cover, informed Land Rover reduced the warranty on on brake discs from 3 to 2 years. Vehicle was 1 week over the new warranty period. I wonder why they reduced the period from 3 to 2 years. (£1200) January 2022 reported paint peeling from front bumper, vehicle was taken to a local paint shop and they ‘thought’ it ‘may’ have been resprayed, however, they believed it to be the factory lacquer coat. These two things cannot be correct. The vehicle was a Land Rover managers vehicle, I enquired as to any vehicle history of an accident, to support this assumption, I was informed there was none. Pentland Elgin refused to honour the paint warranty based on an assumption, no offer of any further invest. I requested an email confirming their conclusions. This is December and I’m still waiting. (£480) The final straw was a rear light cluster indicator failure, again out of warranty lights fail and it’s not a problem, however, when they fail due to water ingress into what is supposed to be a sealed unit, that yet another quality issue. (£282). I could say I was just unlucky with this vehicle, however, when the issues are all quality related it’s definitely down to material spec and build quality issues. LAND ROVER ABOVE AND BEYOND..! NOT..!

phoned about a discovery,spoke with a salesman harley, he gave me a trade in price for my discovery,i said i would make the deal if they could supply me with a set of rubber floor mats and a rubber boat liner,he spoke with his manager and came back and said yes,deal was done and paid,when picking car up at stirling harley open the doors to show me new floor mats which was fine i then open the boot to find a second hand dirty plastic floor liner which had been sprayed with gel over all the dirt,obviously it had came from a car which had be used as a dog tray when i lifted it up all the dirt fell onto the carpet,i asked him if he thought this acceptable he said yes? i asked for what i was told i was getting a rubber floor mat he said he would need to speak with his manager,had a email and manager said this was acceptable,i would have expected this from a back street garage,not a main agent and certainly not a £52,000 car???

Had a steering rack failure on my Discovery Sport. Pentland replaced no questions asked. I understand this was a fix on fail from JLR but did the job without query.

Enquired about a vehicle which I received a video on, great start - asked for a price on my vehicle for Part Ex and was asked to call to essentially carry out an affordability check when I said I was paying cash.Took my business elsewhere.

Great experience of buying a Land Rover here. Everyone was most helpful and friendly with no pressures in the sale. Highly recommend buying from Pentland Land Rover Elgin.