Tyler Jenkins Jewellery

I was in Swansea today(Sunday 25th Sept) hoping to purchase a gift from this store for my sister who loves your jewellery. As I got closer to the store the window shutters were down and but the door shutters open. As I got closer I could see 3 people in there and a dog. The sign on the door displayed 'open'. I decided to look in the window, saw what I wanted and attempted to open the door. It was locked ( I assumed maybe because the dog was there?) One of the people who were in the shop then walked towards the door and promptly turned the sign to display closed!!! I was gobsmacked...could you not have opened the door to at least apologise for the wrongly displayed sign or even to tell me that you were in fact closed. I'm really disappointed at the attitude of the three individuals...which left me feeling a bit stupid!! It's such a shame as I buy my nomination charms from there since no one else in Swansea stocks them! Well, I'm going to buy online from now on and they've also lost a £35 sale today ( but I don't suppose they care!) Manners cost nothing!!

Such amazing customer service and great quality products

Extremely helpful with my request and even set up exactly what I wanted on the item I purchased couldn't ask for any more friendly customer service

Outstanding customer service, helpful and friendly, nothing was too much trouble.I visited the store on the 13th December 2020.I Will be returning even though its not my local store, I will make a piont of giving them my business. My local store in Bridgend were rude and unhelpful. I will recommend to family and friends to go to Tyler Jenkins in Swansea.

I came here for a wedding band recently, the service was fantastic. I had to come back for resizing and they called me as soon as the item was back in.The whole time I felt as if they went the extra mile. A big help when you're trying to sort a wedding. Would recommend to anyone.

-1 in my book sorry but I turned up with a picture of the charm that I wanted. The girl showed it to me and it was gift wrapped lovely… until my sister opened it on her birthday!! It was not the one that I showed or even what was confirmed needless to say I was extremely embarrassed. I am hoping this will be rectified tomorrow!! Very disappointed

Great shop some nice unique jewellery. Staff are very friendly and helpful nothing too much trouble. love looking around this shop

Bought all our bracelets there for the family for Xmas, lovely place very helpful staff. So much to choose from

Tyler Jenkins is my favourite shop in Swansea. They always have gorgeous jewellery at great prices. The staff are wonderful and very helpful. I bought a fabulous pair of earrings yesterday. Good retail therapy .