Royale Stones

Purchased the Roca white tiles from Royale Stones. They originally sent me the wrong tiles which was a bit of a pain but luckily they quickly resolved this problem and got the correct tiles delivered in time for the landscaper to lay. Good customer service, love the tiles, would use again & recommend

We were over the moon with the tiles we received from royal stones and couldn’t have been happier. Also the service was great! Definatley recommend them!

Fantastic experience from start to finish. Quite honestly I had very little idea what I was talking about, no idea of the choices available or the potential costs I may be facing. My initial contact was with Jake Davies, who took the time to explain everything he thought relevant and didn’t complicate or try to blind me with science.I was able to stay with Jake throughout the whole process and I am indebted to him and Royale Stones as I feel they underpromised then overdelivered.Jake Davies is a credit to the company.

please be careful with this company firstly customer service is very unprofessional communication with customers, secondly they charged me for samples but haven’t received any for over two weeks until I had to chase them on chat and emails. And finally I’ve received delivery where all packages were dirty , damaged as the vynil planks floor as well. I’ve complain today send a lots of pictures asked for replacement and same person Lavish told me to count how many slabs are damaged and send every picture face sided.

Shockingly bad - sent completely wrong sample which luckily I realised before ordering; sent 4 pallets knowing limited access at property (£60 surcharge) then left them dumped for a week in a third party yard and demanded I pay half of a further £600 to get them delivered! Had to pay someone else to collect goods; Kandla Grey Sandstone was very poor quality with brown stains and heavy rust spots and very inconsistent colouring (see photos!); the replacements they sent were even worse; spent 4 months trying to resolve issues and eventually had to threaten court just to get my £60 delivery surcharge" (!!!) refunded but after 4 months of grief I have paid FULL PRICE thousands of pounds for the most abysmal service and below-average stones. Avoid!REPLY: Funny how RS can reply to a bad review in 40 minutes compared to 4 months of hassle dealing with them as a customer!! We have pallets delivered to us on a weekly basis without problems for our business

Great company to deal with and their products are excellent. We ordered the smooth and sawn Indian sandstone paving for our new patio terrace and they look superb. We had to order some extra and Lavish was very helpful in arranging a quick delivery enabling us to finish the job.

Brought 43sqm of Porcelain tiles, one pallet out of the two were badly damaged, lots of damage under the plastic corner caps that you cannot see from an initial inspection unless you unload and remove all the plastic corner caps. As this wasn’t done within their 48 hour policy they refuse to replace the damaged tiles, around 16 tiles damaged altogether which means I’m unable to finish the patio unless I buy more tiles!! You should expect tiles to be delivered as new and not damaged. DO NOT USE THIS COMPANY AS POOR AFTER SALES CARE, ONCE THEY HAVE YOUR MONEY THATS IT!! Pics show the damaged corners and the condition of the pallet when delivered.

This is the second time I have used Royal Stones. Webchat is great way to communicate. Items ordered arrived on time. Really pleased with quality of the paving and they look fantastic

We’re absolutely thrilled with our Italian porcelain tiles from Royale Stones , they are so beautiful, amazing quality & the service has been incredible! Highly recommend! Thank you Royale Stones!