National Holidays Coach Pickup

I have used several coach companies for holidays and this is by far the worst one I have ever used. I rang the company prior to booking our Tower of London tour and asked if there would be between four to five hours’ time allocated to visit the Tower and was told yes so I proceeded to book. I didn’t receive an itinerary and assumed that everyone on our coach was for the same tour, ie free time in London on Saturday and a day at the Tower on Sunday. When the driver began to discuss drop off points on Saturday, myself and most of the other passengers on the coach were confused – we all thought that we were on the same tour, not essentially on a bus dropping groups off on a busy Saturday in the capital. We were running late anyway and none of the theatregoers reached their destinations in time so every one of them missed the shows that they had booked. When we were dropped off for our time in London we were asked to be back on the coach in two hours, nowhere near enough time for the afternoon of sightseeing and shopping that we had planned.When I booked I informed the company that I am vegan. However on arriving at our hotel, running late again, (15 minutes before dinner so there was no time to shower or change) there was no vegan option. I spoke to the restaurant manager who had not received any notification regarding this. The chef was able to prepare a vegan burger and fries but I couldn’t have a starter as the soup contained dairy so I had a two course meal rather than three courses and I had to wait for it to be prepared so my husband had finished his meal by the time it arrived.When we boarded the coach on Sunday for our day at the Tower of London I was dismayed to hear that the time allocated around the Tower was three hours and not the four to five hours that I had enquired about prior to booking. Once again we arrived late. We had barely two and a half hours at the Tower and had to leave part way through a tour.All in all, over the two days, our time around London and the Tower amounted to four and a half hours in total. I asked for a refund and was offered £30 off our next booking. Needless to say there will be no next booking. The company refused to give us any other compensation option.

Don't use this company once have your money customer service counts has that is it I have never felt so bad after a teip